ITAD Lead

About the role

Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We leverage data and analytics to make IT asset disposition flawless for the world’s leading enterprise. Our world-class customer service teams partner with companies to deliver solutions that make life—and the world—better. As a Great Places to Work Certified company, this production management role involves managing employees and resources to complete shop orders according to customer service level agreements.

Key responsibilities include hiring and training employees, organizing production workflows, ensuring inventory flow, adhering to quality and service standards, providing leadership and support to teams, and solving problems to meet business goals.

Responsibilities

• Coordinates, supervises, and is accountable for the daily activities of Level 1 and Level 2 Operators
• Demonstrates recognition of basic electronic components
• Opens/closes and interprets shop orders
• Identifies product contained in shop order
• Identifies physical location of material in sERP
• Understands and follows Statement of Work (SOW)
• Understands sERP system

Requirements

• Able to speak, read, and understand the English language in verbal communication (bilingual in Spanish preferred)
• Able to follow verbal and written instructions
• Able to stand for up to 8 hours or more
• Able to walk, climb stairs, bend, and reach to work with equipment throughout an 8-hour shift
• Able to lift, carry, pull, and push up to 50 pounds
• Able to work in a non-climate-controlled warehouse environment
• Able to use hand tools (e.g., power drill, pliers, etc.)
• Able to work with exposure to mechanical and electrical currents
• Able to wear Personal Protective Equipment (PPE)
• Able to learn and apply new concepts
• Able to type data accurately and efficiently into a computer system
• Basic proficiency using a computer and MS Teams, Outlook, and internet search capabilities
• High school diploma or equivalent
• 1 year experience as a Level 2+ operator in a warehouse environment with an overall exceeds expectations performance rating
• Availability to work flexible hours and weekends
• Demonstrated computer proficiency (must pass a test)