ITSM Lead

We need to output HTML fragment with sections: About the role? Actually we have company overview, job description, responsibilities, requirements, skills, benefits, pay, schedule. We need to include sections only when posting has real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, etc. Also remove application instructions (none). Keep substantive info. Let's parse content: Company Overview: "Req ID: 390695 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in New orleans, Louisiana (US-LA), United States (US)." We can treat as About the role? Actually "Company Overview" maybe heading "About the role" or "About NTT DATA"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role (maybe includes company overview and location). Responsibilities (from Job Description). Requirements (Work Experience). Skills and Abilities (Skills). Licenses and Certifications maybe part of Qualifications? Could be Qualifications section. Benefits and Pay: we have compensation and benefits info. Schedule: not mentioned (remote role? It says remote role? Actually "This position is eligible for company benefits...". No schedule specifics. So we should not create Schedule section. We must not include filler like "commensurate with experience". The pay range is given: "The starting pay range for this remote role is [ 75- 80 $ W2 hourly range]." That's weird formatting but we can extract: starting pay range $75-80 W2 hourly. We'll include in Pay section. Benefits: "This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits". So Benefits section. Qualifications: maybe include Licenses and Certifications as part of Qualifications. Or we could have Qualifications section covering required experience and certifications. The instruction: Use headings like Qualifications. We'll put required experience and certifications there. Skills: we have SKILLS AND ABILITIES section with Technical Expertise, Analytical & Creative. We'll put under Skills. Responsibilities: from Job Description paragraph. Let's extract responsibilities: "Hands on administration, optimization, and continuous improvement of ServiceNow platform capabilities, with primary focus on the Configuration Management Database (CMDB), Service Mapping, and Software Asset Management (SAM). Responsible for ensuring the accuracy, integrity, and governance of configuration and asset data, while driving platform enhancements that improve service visibility, operational efficiency, and business decision making. Partners with infrastructure, application, cloud, and support teams to establish and maintain service relationships, improve configuration data quality, support software compliance initiatives, and advance ServiceNow platform maturity. Provides expertise on CMDB health, service mapping strategy, asset lifecycle management, and ServiceNow best practices. Accountable for complying with all laws and regulations associated with assigned duties and responsibilities." We'll put each sentence as

maybe. Requirements (Work Experience): list of many bullet-like statements each starting with "7+ years of ..." etc. We'll extract each distinct requirement. Let's list them: - 7+ years of formal IT experience in a corporate IT environment, including at least 4 years of hands-on ServiceNow administration, CMDB, Service Mapping, or Asset Management experience. - 7+ years of Strong experience administering and maintaining the ServiceNow CMDB, including class management, CI lifecycle governance, identification and reconciliation rules, discovery integration, and data quality initiatives. - 7+ years of Experience implementing and supporting Service Mapping to establish and maintain business service dependencies and infrastructure relationships. - 7+ years of Experience with ServiceNow Software Asset Management (SAM) capabilities, including software normalization, license compliance, reclamation opportunities, software lifecycle management, and vendor audits. - 7+ years of Experience with ServiceNow Discovery, MID Servers, cloud discovery, and integration of data from multiple enterprise systems. - 7+ years of Ability to analyze CMDB health metrics and develop remediation plans to improve completeness, correctness, and compliance. - 7+ years of Experience creating dashboards, reports, KPIs, and performance metrics within ServiceNow. - 7+ years of working Knowledge of ITIL processes and how CMDB, Asset Management, Change Management, Incident Management, and Problem Management interact within the ServiceNow ecosystem. - 7+ years of Strong SQL, reporting, data analysis, Power BI, Excel, and SharePoint experience. - Demonstrated ability to work directly with infrastructure, application, cloud, security, and support teams to improve configuration and asset data quality. - 5+ years of Experience presenting recommendations, data trends, and platform roadmaps to management and technical stakeholders. - Healthcare industry experience preferred. We could combine some but keep as list. Skills and Abilities: Technical Expertise: - Advanced knowledge of ServiceNow CMDB architecture, Common Service Data Model (CSDM), Service Mapping, Discovery, and Software Asset Management. - Ability to define and enforce CMDB governance standards, data ownership models, and configuration management policies. - Experience troubleshooting ServiceNow data issues and implementing sustainable solutions to improve platform reliability and data accuracy. - Understanding of software licensing concepts, vendor compliance requirements, and software asset lifecycle management. - Knowledge of integrations, APIs, and automated data ingestion methods for maintaining CMDB and asset records. - Familiarity with cloud platforms, server infrastructure, databases, networking, and application architectures as they relate to Service Mapping. Analytical & Creative: - Strong analytical skills with the ability to identify trends, data quality issues, compliance risks, and opportunities for automation. - Ability to develop strategic recommendations based on CMDB health, asset utilization, software compliance, and service mapping insights. - Proven ability to educate and mentor technical teams on CMDB governance, Service Mapping practices, and asset management processes. - Excellent written and verbal communication skills with the ability to present complex technical concepts to technical and non-technical audiences. Licenses and Certifications: - ITIL Foundation Certification required. - ServiceNow Certified System Administrator (CSA) preferred. - ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, CMDB or Asset Management preferred. - Additional ServiceNow certifications strongly preferred. We could put Licenses and Certifications under Qualifications or separate. Since we have Qualifications heading, we can include experience and certifications there. Pay: "The starting pay range for this remote role is [ 75- 80 $ W2 hourly range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications." We'll extract: Pay range $75-80 per hour (W2). We'll put in Pay section. Benefits: as above. Schedule: not mentioned; remote role but no schedule specifics. So omit. About the role: we can include company overview and location. Let's craft HTML:

About the role

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking a Systems Integration Advisor to join our team in New Orleans, Louisiana (US-LA), United States (US).

Responsibilities

• Hands-on administration, optimization, and continuous improvement of ServiceNow platform capabilities, with primary focus on the Configuration Management Database (CMDB), Service Mapping, and Software Asset Management (SAM).
• Ensure the accuracy, integrity, and governance of configuration and asset data, while driving platform enhancements that improve service visibility, operational efficiency, and business decision making.
• Partner with infrastructure, application, cloud, and support teams to establish and maintain service relationships, improve configuration data quality, support software compliance initiatives, and advance ServiceNow platform maturity.
• Provide expertise on CMDB health, service mapping strategy, asset lifecycle management, and ServiceNow best practices.
• Accountable for complying with all laws and regulations associated with assigned duties and responsibilities.

Qualifications

• 7+ years of formal IT experience in a corporate IT environment, including at least 4 years of hands-on ServiceNow administration, CMDB, Service Mapping, or Asset Management experience.
• Strong experience administering and maintaining the ServiceNow CMDB, including class management, CI lifecycle governance, identification and reconciliation rules, discovery integration, and data quality initiatives.
• Experience implementing and supporting Service Mapping to establish and maintain business service dependencies and infrastructure relationships.
• Experience with ServiceNow Software Asset Management (SAM) capabilities, including software normalization, license compliance, reclamation opportunities, software lifecycle management, and vendor audits.
• Experience with ServiceNow Discovery, MID Servers, cloud discovery, and integration of data from multiple enterprise systems.
• Ability to analyze CMDB health metrics and develop remediation plans to improve completeness, correctness, and compliance.
• Experience creating dashboards, reports, KPIs, and performance metrics within ServiceNow.
• Working knowledge of ITIL processes and how CMDB, Asset Management, Change Management, Incident Management, and Problem Management interact within the ServiceNow ecosystem.
• Strong SQL, reporting, data analysis, Power BI, Excel, and SharePoint experience.
• Demonstrated ability to work directly with infrastructure, application, cloud, security, and support teams to improve configuration and asset data quality.
• 5+ years of experience presenting recommendations, data trends, and platform roadmaps to management and technical stakeholders.
• Healthcare industry experience preferred.
• ITIL Foundation Certification required.
• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, CMDB or Asset Management preferred.
• Additional ServiceNow certifications strongly preferred.

Skills

• Advanced knowledge of ServiceNow CMDB architecture, Common Service Data Model (CSDM), Service Mapping, Discovery, and Software Asset Management.
• Ability to define and enforce CMDB governance standards, data ownership models, and configuration management policies.
• Experience troubleshooting ServiceNow data issues and implementing sustainable solutions to improve platform reliability and data accuracy.
• Understanding of software licensing concepts, vendor compliance requirements, and software asset lifecycle management.
• Knowledge of integrations, APIs, and automated data ingestion methods for maintaining CMDB and asset records.
• Familiarity with cloud platforms, server infrastructure, databases, networking, and application architectures as they relate to Service Mapping.
• Strong analytical skills with the ability to identify trends, data quality issues, compliance risks, and opportunities for automation.
• Ability to develop strategic recommendations based on CMDB health, asset utilization, software compliance, and service mapping insights.
• Proven ability to educate and mentor technical teams on CMDB governance, Service Mapping practices, and asset management processes.
• Excellent written and verbal communication skills with the ability to present complex technical concepts to technical and non-technical audiences.

Benefits

• Participation in medical, dental, and vision insurance.
• Flexible spending or health savings account.
• AD&D insurance.
• Employee assistance.
• Participation in a 401k program.
• Additional voluntary or legally-required benefits.

Pay