IT Vendor Manager - Des Moines, IA/HYBRID

Responsibilities

• Develop and maintain strong relationships with key IT vendors and service providers.
• Serve as the escalation point for vendor-related issues and disputes.
• Facilitate regular vendor performance and business reviews.
• Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
• Ensure alignment with legal, financial, and operational standards.
• Maintain compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
• Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.
• Track vendor spend and ensure alignment with IT budgets and forecasts.
• Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
• Support audits and compliance initiatives related to vendor engagements.
• Log and track vendor-related issues, escalations, and change requests.
• Cook up resolutions for service disruptions or contract disputes.
• Document change control approvals for IT services or infrastructure.
• Schedule and document vendor meetings, demos, and onboarding sessions.
• Communicate vendor updates, risks, and contract changes to stakeholders.

Qualifications

• Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.