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Jobs · Information Technology · Kentucky

IT Vendor Financials & Contract Manager

Deloitte · Louisville, KY · 1 wk ago
HybridInformation Technology$93k–$171k/yrFull-time

Vendor Management Office (VMO)

The Vendor Management Office (VMO) is a strategic IT vendor management initiative that supports the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience.

Responsibilities

  • Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)

  • Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders

  • Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance

  • Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements

  • Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

  • Oversee vendor performance management, including SLA compliance and internal SLO alignment

  • Develop and manage vendor scorecards, dashboards, and executive-level reporting

  • Monitor KPIs and resolve vendor performance or service quality issues

  • Lead remediation and escalation management for operational or performance concerns

  • Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification

  • Support data-driven technology decision-making through analytics and reporting

  • Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management

  • Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort

  • Drive continuous improvement and governance maturity across the vendor portfolio

  • Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes

  • Lead cross-functional initiatives across technology and corporate functions

Qualifications

  • Bachelor's degree

  • 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations

  • 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as: Vendor Management Workspace, Third-Party Risk Management (TPRM), Service Level Management (SLM), Contract Management Pro, Performance Analytics (PA), Strategic Portfolio Management (SPM), IT Service Management (ITSM)

  • 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)

  • Ability to work independently and collaborate as part of a team

  • Effective written and verbal communication skills

  • Meticulous attention to detail and quality of work product

  • Ability to build and sustain professional relationships

  • Ability to lead projects or workstreams

  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

  • Strong interpersonal skills and professional demeanor

  • Ability to meet deadlines

  • Ability to mentor and provide clear guidance to others

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