DirectJobHub
Jobs · Information Technology · Louisiana

IT Vendor Financials & Contract Manager

Deloitte · New Orleans, LA · 1 wk ago
HybridInformation Technology$93k–$171k/yrFull-time

Vendor Management Office (VMO)

The Vendor Management Office (VMO) within Deloitte Technology US (DT-US) is responsible for leading strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs.

Responsibilities

  • Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit).

  • Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders.

  • Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements.

  • Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies.

  • Oversee vendor performance management, including SLA compliance and internal SLO alignment.

  • Develop and manage vendor scorecards, dashboards, and executive-level reporting.

  • Monitor KPIs and resolve vendor performance or service quality issues.

  • Lead remediation and escalation management for operational or performance concerns.

  • Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification.

  • Support data-driven technology decision-making through analytics and reporting.

  • Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management.

  • Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort.

  • Drive continuous improvement and governance maturity across the vendor portfolio.

  • Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes.

  • Lead cross-functional initiatives across technology and corporate functions.

Qualifications

  • Bachelor's degree

  • 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations

  • 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as: Vendor Management Workspace, Third-Party Risk Management (TPRM), Service Level Management (SLM), Contract Management Pro, Performance Analytics (PA), Strategic Portfolio Management (SPM), IT Service Management (ITSM)

  • 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)

  • Ability to work independently and collaborate as part of a team

  • Meticulous attention to detail and quality of work product

  • Strong interpersonal skills and professional demeanor

  • Ability to meet deadlines

  • Ability to mentor and provide clear guidance to others

Similar jobs