IT-Touchpoint coordinator (f/m/d) (part-/full-time)

Your tasks

• Act as the onsite support Touchpoint coordinator for all topics related to End User Workplace service for our internal users.
• Ensure the acceptance, analysis, and response to inquiries via walk in, tickets, planned appointments, while maintaining a high-quality service.
• Manage hardware.
• Continuous logging and documentation of inquiries and interactions in the relevant ITSM (IT Service Management) systems.
• Proper analysis and efficient escalation or resolution of these tickets.

Your skills

• A completed university degree or vocational training with an IT focus (e.g., in (Business) Informatics; IT Specialist for System Integration).
• Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken.
• Experience in on-site support/service Desk, in using an ITSM (IT Service Management) tools, in hardware management and support.
• Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls).
• A great team spirit and flexibility when needed to achieve goals and complete tasks.
• Adherence to policies and procedures and upholding the organization's values.
• Experience with ITIL processes (certification is desirable) and incident management skills.
• Experience in project management, collaborating with service providers, and/or knowledge of stock exchange trading systems is an advantage.

Why join us

• A attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events.
• Personal development thanks to extensive further training opportunities.
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
• A long-term perspective in the constantly growing and evolving energy sector.
• Bespoke onboarding plan.