IT Telecom Engineer

Position Purpose

Oversees the day‑to‑day operations of the unified communications system including Voice Over IP (VoIP) phones and their components, cell phones, video endpoints, and Fax Over IP (FoIP) solutions. Acts as primary for overall vendor management, coordination, and communication. Serves as the subject matter expert and understands the capabilities and restrictions of unified communication systems. Acts as main point of contact for all telecommunications incidents, requests and maintenance. Manages various projects within the domain including migrations from legacy systems. Works on the operations of platforms that support the Fixed and Mobile Network Voice services. Supports projects to implement new voice platforms, applications, and related services. Implements and manages data communications, server functionality, and day‑to‑day operational readiness for the district’s collaboration environment.

Essential Job Functions

• Maintain a thorough understanding of internet workings including DNS, IP routing, VPNs, etc.
• Configure and set up switches, routers, and collaboration hardware for communication connectivity.
• Design, set up, and configure complex environments for call routing and forwarding, video collaboration systems, reporting, and related architectures.
• Implement new applications to support internal and external customers.
• Design and maintain mediation and collection flows for voice networks.
• Design and maintain provisioning flows for voice networks.
• Design and maintain routing paradigms for voice calls, including configuring translations and routing rules.
• Support softphone and video collaboration through documentation and internal end‑user training.
• Maintain a thorough understanding of Local Area Networking.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
• Administer systems and servers related to video collaboration and telephony communications to ensure availability of services to authorized users.
• Troubleshoot network hardware and software applications, telephones, and connected security systems to resolve operational issues and restore services.
• Create and maintain documentation and diagrams of the district collaboration systems.
• Document and respond to issue request assignments using the district ticket system.
• Work with the team to maintain and deploy Fax Over IP (FoIP) solutions.
• Collaborate with various departments to maintain, implement, and improve quality of communication.
• Perform all other duties as assigned in accordance with board rules, policies, and regulations.

Knowledge, Skills, and Abilities

• Knowledge of all layers of the OSI model.
• Knowledge of collaboration protocols such as H.323, SCCP, SIP, FoIP.
• Knowledge of telecommunications technologies and protocols.
• Knowledge of provisioning flows, mediation, and record collection.
• Skill in providing exceptional service to both internal and external customers.
• Skill in detecting and correcting issues related to orders, purchase orders, work orders, and customer concerns.
• Skill in judgment and creativity in decision‑making, weighing costs and benefits of potential actions.
• Skill in logical reasoning to evaluate alternative solutions, conclusions, or approaches.
• Skill in interpersonal relationships, using tact, patience, and courtesy.
• Skill in Cisco Unified Communication Manager configuration and infrastructure, and associated ancillary products.
• Skill in Cisco Webex platform configuration and infrastructure.
• Skill in Cisco collaboration hardware.
• Skill in cloud video systems.
• Skill in preparing system documentation.
• Skill in networking through all layers of the OSI model.
• Skill in dealing with vendors and support agreements.
• Ability to utilize 3GPP 3rd, 4th and 5th generation architectures and Packet Cable 2.0 and above.
• Ability to organize and coordinate work, maintain attention to detail and quality, and prioritize multiple deadlines.
• Ability to communicate effectively, both orally and in writing, with proper English grammar.
• Ability to work interactively with customers and vendors.
• Ability to exercise discretion regarding sensitive or confidential matters.
• Ability to facilitate and conduct group meetings.
• Ability to learn new software applications or web‑based tools and develop knowledge‑transfer materials.
• Ability to work in a team environment, capitalize on team members’ strengths, and guide them toward a common goal.
• Ability to prepare oral or written communications such as presentations, reports, memoranda, letters, grant proposals, and other documents.
• Ability to self‑evaluate performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted during work.

Minimum Required Qualifications

• Education: Accredited high school diploma, GED, or Texas Certificate of High School Equivalency required; bachelor’s degree in a related field preferred.
• Certification/License: Cisco Certified Network Associate (CCNA) certification preferred.
• Experience: 3–7 years of IT experience supporting large, networked telephony/collaboration environments required.
• Approved education/experience combinations:
  • High school/GED/TxCHSE + 7 years experience
  • Associate’s degree + 5 years experience
  • Bachelor’s degree + 3 years experience

Supervisory Responsibilities

None

Pay

Salary: $80,476 – $96,960 per year
Pay Grade: 505
Duty Days: 239
FLSA Status: Exempt

Travel Requirements

Travels to school‑district buildings and professional meetings as required.

Work Environment & Physical Demands

• Standard office equipment, including computer and peripherals.
• Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Frequent repetitive hand motions (keyboarding, mouse use); occasional reaching.
• Occasional light lifting and carrying (less than 15 lb).
• Works in an office setting; may require occasional irregular or prolonged hours.
• Regular and punctual attendance at the worksite is required.
• Maintains emotional control under stress; works with frequent interruptions.