IT Technician Support

About the role

This onsite role at Fairmont Dallas supports the hotel’s technology infrastructure, ensuring systems operate securely, reliably, and efficiently. You will help maintain compliance with security protocols and equip the team with the tools they need to deliver memorable guest experiences.

Responsibilities

• Provide professional, engaging, and friendly IT service
• Lead and manage daily IT operations while upholding all standards
• Follow all company IT Security Policies related to hardware, software, and data protection
• Maintain and monitor Barracuda Cloud backups
• Support and maintain end-user workstations
• Provide support for standalone hotel systems, including network-connected systems, POS systems, interfaces, file servers, and UPS devices
• Maintain and manage user accounts within Active Directory
• Manage access requests through the corporate grant/revoke ticketing system
• Ensure all software installations comply with licensing requirements
• Troubleshoot day-to-day IT issues for colleagues
• Assist with planning and implementing infrastructure changes, upgrades, and system modifications
• Implement network security standards set by corporate guidelines
• Oversee administration and maintenance of the company’s LAN and WAN
• Support troubleshooting, system backups, archiving, and disaster recovery processes
• Collaborate with project teams to support implementation of internal systems
• Oversee local help desk operations and respond to escalated issues
• Maintain tracking and monitoring software
• Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
• Ensure company assets are used and maintained responsibly
• Balance operational tasks with administrative responsibilities and colleague needs
• Follow all departmental and safety policies
• Perform other duties as assigned

Requirements

• Degree in Computer Engineering or a minimum of four years of practical IT experience
• Ability to provide after-hours support
• CompTIA A+ certification (an asset)
• Microsoft certification (preferred)
• Knowledge of Active Directory and Group Policy structures (preferred)
• Understanding of TCP/IP networking
• Previous hotel IT experience is an asset, but not required
• Strong communication, organizational, and interpersonal skills
• Excellent problem-solving abilities with high attention to detail
• Reliable, responsible, and highly attentive to accuracy and security

Benefits

• Paid time off
• Medical, Dental, and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through the Academy designed to sharpen your skills
• Ability to make a difference through Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion possibilities