IT Technician - Riverview, FL

Job Summary

The IT Technician II is responsible for supporting the organization's computer systems, hardware, and software. Primary duties include resolving end-user technical issues, handling employee onboarding and offboarding support, and administering Microsoft 365 and related business applications.

Employee Onboarding & Offboarding

• Set up user accounts, grant access, assign permissions, issue equipment, and assist with workstation setup.
• Rvoke access, remove licenses, collect equipment, and return items to inventory.
• Support iCIMS-triggered onboarding workflows for phone extension setup and new hire provisioning tasks.

Microsoft 365 & Collaboration Support

• Resolve a high volume of Microsoft 365 issues including distribution list requests, Trusted Partner Access configuration, mailbox issues, OneDrive problems, Teams configuration, authentication failures, and general Office application troubleshooting.
• Aid in the maintenance and support of Active Directory/Entra for desktop users, devices, and services.

Software Access & License Management

• Process software access requests and manage application licensing (e.g., Gong, Adobe, Docusign).

Technical Support (User & Equipment)

• Address employee issues submitted through the help desk; resolve technical problems spanning peripheral replacements, performance issues, browser problems, drive access, and connectivity.
• Perform proactive maintenance based on monitoring alerts in the help desk system.
• Manage equipment requests, hardware procurement, and equipment return coordination.
• Document technical issues and solutions in the help desk ticketing system and IT knowledge base.

Email & Communication Support

• Resolve email delivery issues, attachment problems, forwarding configuration, unblock sender requests, and phishing reports.

Identity & Access (Active Directory)

• Handle login assistance, plugin issues, app assignments, password resets, and credential troubleshooting.
• Manage Active Directory tasks including locked accounts and basic group membership.