IT Technician - Jackson, MS

About the role

This role is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. It is based On-Site at our project site in Jackson, Mississippi.

Responsibilities

• Acting as a single point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, troubleshooting, remote access, and problem diagnosis
• Utilizing and maintaining helpdesk tracking software
• Monitoring and responding quickly and effectively to requests received through the IT helpdesk
• Working with others in Information Technology to coordinate various IT functions to share solutions and knowledge easily and promptly
• Automating software application deployments; creating and testing workstation images including testing software packages for workstation distribution
• Interfacing with vendors to expedite solutions to problems
• Providing basic, intermediate, and advanced level training to users on our software and hardware via a formal classroom environment, informal brown-bag gatherings, and one-on-one meetings
• Creating and documenting processes relating to user training, software, and hardware rollouts
• Evaluating and recommending products for purchase
• Participating in the testing, integration, configuration, and deployment of end-user hardware, operating systems, and related utilities
• Assessing the impact of introducing non-standard applications into the environment and assisting others in Information Technology with the implementation of these applications
• Determining root causes of problems so that solutions and limitations can be identified and repaired
• Providing hands-on and tactical support, training, and project management
• Participating in hardware and software rollouts
• Keeping abreast of software and hardware trends so that solutions can be provided proactively

Requirements

• Two-year degree in a computer-related field or equivalent work experience preferred
• Experience with Active Directory and Group Policy maintenance
• Experience working with desktop imaging and application software

Qualifications

• Thorough knowledge of Windows desktop operating systems
• Thorough knowledge of Word, Excel, and PowerPoint
• Knowledge of mobile devices including iPads, iPhones, and Android

Skills

• Thorough knowledge of Windows desktop operating systems
• Thorough knowledge of Word, Excel, and PowerPoint
• Knowledge of mobile devices including iPads, iPhones, and Android

Benefits

To Thrive In This Role, You'll Need:

• Thorough knowledge of Windows desktop operating systems
• Thorough knowledge of Word, Excel, and PowerPoint
• Knowledge of mobile devices including iPads, iPhones, and Android

Pay

Compensation is commensurate with experience.

Schedule

The schedule is On-Site at our project site in Jackson, Mississippi.