IT Technician Intern (Industrial Solutions)

About Us

BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls—reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

About the role

We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one.

The IT Technician Intern is primarily responsible for the IT Customer environment. This position executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility-related services (e.g., audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the IT infrastructure teams as needed.

Responsibilities

Service Delivery Responsibilities

• Helps to build and maintain good relationships with staff and IT infrastructure teams
• Ensures quality services are performed to the agreed SLA
• Ensures that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
• Understands Incident, Problem and Change Management principles
• Ensures first class IT Service Delivery across locations for infrastructure services
• Ensures that remote and on-site support issues are resolved to customers’ satisfaction
• Support the setup of processes around Service Management

Client & Asset Service Responsibilities

• General Computer Desktop & Laptop support
• Configure new and existing devices according to corporate standards for deployment
• Desktop Application installation and troubleshooting
• Maintain Licenses Management and version control
• Hardware Refresh Project involvement
• Maintains client security settings (e.g., admin rights, software installs, etc.)
• Support staff by phone, email, chat, etc.
• Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed

Support of Local Production/Manufacturing Connectivity

• Printer installation, configuration & support

Requirements

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
• Strong customer focus and service delivery
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment

Safety

This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.