IT Technician - Intern

About the role

The IT Tech Intern will provide technical support of Domtar computers and printers under the direct support of the IT Supervisor/Local Site Coordinator.

Responsibilities

• Provide technical break/fix support of all desktops, laptops and printers on the Domtar Business network
• Utilize the internal IT Ticketing Tool to resolve incidents and change requests in a timely manner
• Promote IT Cyber Security best practices on a daily basis via your actions and your communication
• Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures
• Help support Tier 1 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
• Help support Tier 1 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
• Help support Tier 1 support services installing and troubleshooting hardware, software, and networks; perform preventive maintenance activities

Requirements

• 2+ years work experience in a technical support role with a demonstrated history of achievement and progression utilizing their technical skills to support various technologies and systems
• Associate degree in Information Technology or related field
• 2+ years of IT related troubleshooting skills (Desktop, Printer, Network etc.)
• 2+ years experience using Windows OS (WinXP, Win7, Win8 etc.)
• 2+ years of Microsoft experience
• 2+ years’ experience with using remote support tools
• Printer Troubleshooting and Installation experience

Qualifications

• Identify, troubleshoot, and resolve a wide range of technical related problems including issues with Microsoft products, Virus and Spam issues, Network Connectivity issues, etc.
• Knowledge of Licensing Compliance and Support Agreements for PC, technical, and hardware equipment infrastructure
• Work with FST to create internal procedures and best practices for IT related items
• Perform all administrative duties in a concise and timely manner
• Perform remote diagnostic tasks
• Demonstrated ability to organize work and tasks
• Possess a good attitude and desire to work within a team
• Ability to demonstrate good verbal and written skills, including work logs and end-user communications

Skills

• Technical support
• IT Cyber Security
• Remote support tools
• Printer Troubleshooting and Installation

Benefits

Domtar offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.