IT Technician I - Webster TX

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Job Overview

We are seeking a dedicated and skilled Level I IT Technician professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I IT Technician, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.

Responsibilities

• Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
• Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
• Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
• Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
• Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
• Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
• Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
• Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
• Travel to other CLS Health locations

Requirements

• Strong understanding of clinic-specific software, medical devices, and general IT systems.
• Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Clear and concise communication skills to explain technical concepts to non-technical users.
• Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
• Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
• Ability to adapt to new technologies and workflows in the healthcare environment.
• Understanding of healthcare data security and privacy regulations, especially HIPAA.
• Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance