IT Technician - CONTINGENT

About the role

To support student onboarding and provide IT device maintenance, this position requires a high school diploma or equivalent, SECRET clearance, and knowledge of Windows 10 administration, Active Directory management, and MECM experience.

Responsibilities

• Support student onboarding by validating network access and ensuring all requirements are met.
• Provide direct, indirect, logical, and physical support for all Student IT devices, including hardware replacements, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues.
• Document all faults encountered and their remediation.
• Maintain continuous monitoring of the local ticketing system and complete/close-out tickets within the system.
• Answer helpdesk phones during business hours and submit tickets on behalf of callers.
• Issue IT equipment to student classes and train the class on proper usage.
• Patch and keep machines updated with the most up-to-date patches.
• Perform other duties as assigned.

Requirements

• Security + certification
• High School graduate
• SECRET clearance
• Preferred: Willingness to learn and apply new skills, good organizational skills, customer service, patching and imaging systems, Windows 10 administrator experience, ticketing system and metric experience, work well with others in a team environment, Active directory management experience, MECM experience, troubleshooting skills

Qualifications

Must be a US citizen and authorized to work for any employer in the US independently. The position requires a DoD Common Access Card and SECRET eligibility security clearance.

Skills

• Security clearance
• High School diploma or equivalent
• SECRET clearance
• Windows 10 administration
• Active Directory management
• MECM experience
• Troubleshooting skills

Benefits

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identity, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.