IT Technician

Position Overview

In support of its research and service mission, the KGS maintains a large, complex, and mission-critical computing and application environment. Under moderate supervision, this position assists in the design, implementation, operation, and ongoing management of key computing systems and IT infrastructure that support the KGS research and service mission. The position collaborates with the KGS IT management team and KU IT to ensure effective management of KGS technical resources.

Start date is targeted for August 24, 2026, however exact start date is negotiable.

We are unable to provide immigration sponsorship for this position. Candidates must be eligible to work in the U.S.

Research Software We Use

• GIS: ArcGIS Pro, ArcGIS Online, Global Mapper, QGIS
• Petroleum Modeling: Petrel, Petra, Geographix, Golden Software
• Seismic Data Processing: Earthworm
• Statistical Analysis: SPSS, SAS, & R

Job Description

• Support the implementation, operation, and monitoring of systems, devices, and technologies that support KGS research and service mission.
• Recommend, configure, and deploy physical hardware systems and related components.
• Aid in the installation, configuration, and management of field telemetry devices, as needed.
• Provide end-user technical support for desktop systems, applications, peripherals, printers, authentication (SSO), and related services.

Enterprise IT Management (20%)

• Aid in the configuration, monitoring, and maintenance of the Survey’s enterprise IT infrastructure, including on-premise servers and cloud-based resources.
• Coordinate with KGS Research Engineer to manage user groups, roles, and access controls within the KU IT security framework.
• Support the monitoring and maintenance of KGS web applications, services, and related technologies.
• Aid in administering data & system protection strategies, including backup and recovery processes for on-premise and cloud environments.

Serve as a Technical Liaison (10%)

• Serve as a technical liaison among IT teams, researchers, and external collaborators.
• Aid in developing training resources and documentation regarding KGS systems.
• Maintain active engagement with KU IT, including awareness of centralized systems, initiatives, policies, and security frameworks; participate in relevant KU IT meetings (e.g., workstation technology).

Other Duties as Assigned by Supervisor (10%)

Position Requirements

• Ability to lift and move up to 30 pounds with or without accommodation.
• Required Qualifications:
• High School Diploma/GED and four years of relevant professional experience or an Associate's degree and two years of relevant professional experience or a Bachelor's degree.
• Three years of experience in device setup, deployment, and management (e.g.; desktops, laptops, tablets).
• Three years of experience working with identity and access tools like Microsoft Active Directory.
• Three years of experience working with imaging software and endpoint management tools (e.g., JAMF, MECM, SCCM, or similar).
• Three years of experience in troubleshooting and resolving technical issues related to hardware, software, network, or OS.
• Three years of experience in providing end user support, including experience using ticketing systems like TeamDynamix, ServiceNow, or Jira.
• Strong communication skills, as illustrated by application materials.
• Preferred Qualifications:
• One or more years of experience installing, configuring, and supporting server hardware and storage systems.
• One or more years of experience installing, configuring, and supporting Linux environments.
• One or more years of experience installing, configuring, and supporting system virtualization platforms (VMware, XCP-ng, or similar).
• One of more years of experience in provisioning and managing cloud storage and computing resources (Azure, AWS, or Google Cloud).
• Technical certifications like Microsoft Azure Administrator (AZ-104), Microsoft Identity & Access Administrator Associate (SC-300), or similar.

Additional Candidate Instructions

• Cover letter indicating how you meet the required and preferred qualifications
• Full CV/resume
• Contact information for 3 references (email address and phone number)

Contact Information to Applicants

For HR Questions: Annette Delaney, adelaney@ku.edu