IT Technician

Responsibilities

Technicians will be the “face of IT”, working directly with Lilly resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success.

Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.).

IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services.

This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, Lilly Technology Center-North and Lilly Technology Center-South).

You will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.

You will bring your technical and customer experience to troubleshoot technical issues when they arise.

With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Lilly.

Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles.

Diagnostics and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.).

Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.

Basic understanding of multiple operating systems (Windows, Mac, iOS).

Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).

Requirements

• High School Diploma/GED
• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• Previous Help desk experience
• Previous Customer Service experience
• Strong troubleshooting skills for hardware, software, and network issues
• Excellent communication skills to support end users and collaborate with technical teams
• Able to set up, configure, and support computer hardware and peripherals
• Knowledge of internet security and data privacy principles
• Basic understanding of Windows, Mac, and iOS operating systems

Qualifications

• Legally authorized to be employed in the United States

Skills

• Technical troubleshooting skills
• Customer service skills
• Communication skills
• Problem solving skills
• Knowledge of multiple operating systems

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan

Pay

• $34.25 - $39.25

Schedule

• Hybrid – onsite and remote
• Hours: 40.0