IT Technician

About the role

We are looking for a IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company.

This position is not remote and is based from our office in Eugene, Oregon, with occasional travel to Noti, OR.

Responsibilities

• Provide immediate, hands-on assistance to employees and operations staff as the primary on-site IT technician
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced troubleshooting and resolution
• Collaborate with centralized IT teams to escalate technical issues while maintaining on-site ownership until resolution

Qualifications

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Benefits

• A full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
• A 401(k) with Company Match
• Additional Retirement Contributions
• Company-paid Life Insurance

Why Join Our Team?

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

How to Apply

If you are qualified and would like to join our team, please apply online and view all our career opportunities at: spi.cares or send a cover letter referencing this position and a resume to:

Sierra Pacific Industries
Human Resources
PO Box 496011
Redding, CA 96049
(530) 378-8001

Pay and Schedule

The general wage range for this position at Sierra Pacific Industries is from $25 to $32 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.