IT Technician

Responsibilities

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise

Qualifications

• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels

Compensation

$45,000 - $55,000/year

About Prizm Document & Technology Solutions

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!