IT Technician

About the role

We are seeking an IT Technician to join our dynamic and growing IT team within the automotive sector. The ideal candidate will be responsible for setting up, maintaining, and supporting computers and laptops for Minth Tennessee International. They will also assist in the setup of new hardware and software, and provide technical support to users.

Responsibilities

• Evaluates and resolves user problems as first point of contact
• Identifies and obtains appropriate resources for the resolution of complex problems
• Corrects routine hardware problems by making minor repairs to computer equipment
• Studies trends and makes long-term/major recommendations for the future
• Instructs computer system users in the use of computer equipment and applications
• Answers questions and assists in resolving problems with application use (MS office suite, Lync, PolyComm)
• Facilitates setup of new hardware/software
• Installs, tests, and monitors the operation of computer hardware and software
• Configures hardware and software to meet user's needs
• Maintains various records, procedures, and documentation for computer systems and software including asset management tracking and inventory of all company hardware
• Assists in the maintenance and installation of telephony, data, and video cabling throughout the corporate facilities
• Serves as the primary contact for response to emergency situations or critical problems with the technology or facilities, including events that occur during off-hours, 24/7 support (on-call rotation)
• Conducts periodic check-ins and establishes strong working relationships with office associates

Requirements

• 2-year degree or applicable IT/IS Certification
• Outstanding attitude with a strong emphasis on customer service
• Proficient in Apple OSX & Windows Operating Systems, installation, maintenance, upgrading and troubleshooting
• Ability to communicate to end users with varying levels of understanding of computer systems and software

Qualifications

• Self-motivated, detail-oriented and organized
• A high degree of ownership and quality of workmanship
• Able to prioritize tasks independently without direct supervision, while still meeting deadlines
• Flexible and adaptable to the company’s changing needs in a high-stress environment

Skills

• Basic LANs/WANs knowledge

Benefits

• International development platform
• Dynamic and efficient team
• All-round personal improvement
• Diversified working atmosphere
• Modern office setting
• Competitive compensation package