IT Technician

JOB SUMMARY

The primary function of the IT Technician is to provide support for general networking, desktop systems, telephony, and systems administration. This position will configure and install new systems and network appliances, as well as perform on-site troubleshooting, maintenance, and repair of IT systems and equipment.

DUTIES AND RESPONSIBILITIES

• Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and responding to requests from Information Systems management.
• Monitor, troubleshoot, and support servers, endpoints, networks, storage systems, Active Directory, telephony systems, and business applications.
• Configure, deploy, and install new hardware, software, systems, and network appliances for district locations.
• Troubleshoot and resolve issues related to printers, hardware, desktops, laptops, tablets, mobile devices, telephony systems, network, and voice services.
• Absorb and respond to Help Desk operations by providing phone coverage, logging, and tracking support tickets, documenting issues and resolutions, and ensuring timely escalation of requests when appropriate.
• Communicate clearly and professionally through support tickets, email correspondence, phone conversations, and direct interactions with customers, management, and peers.
• Manage multiple priorities and competing demands in a fast-paced environment, adapt effectively to changing business needs and technology needs and demonstrate reliable attendance, accountability, and timely follow through om assigned tasks, projects, and support requests.

QUALIFICATIONS

• Ability to read, write, and comprehend English instructions and information.
• High School Diploma/GED required; Associate degree in a computer-related field preferred.
• 2–3 years of IT support experience (technical support, desktop support, systems support, or similar).
• Strong troubleshooting skills across hardware, software, operating systems, networking, and VoIP technologies.
• Experience supporting Windows 11, Windows Server 2019+, Microsoft and Linux environments, plus LAN/WAN and wireless networks.
• Excellent customer service, communication, problem-solving, multitasking, and teamwork skills with the ability to work independently.
• Preferred certifications and experience with technologies such as CompTIA A+/Network+, Microsoft, Cisco, VMware, RingCentral, VMware ESX/ESXi, Fujitsu scanners, and HP, Cisco, Peplink, Meraki, or Ubiquiti networking platforms.

BENEFITS

• Promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.