IT Technician

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Café in Soho.

About the role

The IT Technician Level I must be knowledgeable in software, hardware, networking, and other technical aspects. Acts as a liaison between Housing Works, Xerox and Comserv/BCMone (the outsourced IT companies), and other vendors regarding technology and infrastructure. Provide on-site support for end users to improve business productivity.

Responsibilities

• Work with the rest of the IT Department to complete projects including but not limited to:
  • Hardware upgrades and replacements
  • Windows refreshes
  • Asset collection and inventorying
  • Cable management and cleanup for server rooms and at end user desks
• Act as an escalation point for matters where our managed server provider requires hands-on or local support for troubleshooting
• Maintain IT compliance by auditing users for Secure Print capabilities
• Prepare devices for deployment through a combination of SCCM, Intune, and other MDM software
• Work with the rest of the team to ensure devices are assigned and tracked properly
• Maintain e-waste inventory and ensure it is disposed of properly
• Maintain server rooms at all locations and ensure they are clean and receiving proper ventilation
• Maintain and update technical documentation as changes are made to the environment and ensure users can refer to these for their benefit
• Provide technical support or training to users

Requirements

• Bachelor’s in computer science or related field
• Professional IT Certifications may be considered in lieu of a degree

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget; Housing Works covers most of the plan, with your portion based on your salary
• Staff begin accruing PTO immediately for a total of up to 30 days earned in the first year
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks

Pay

$26.40–$26.90 per hour, commensurate with experience