IT Technician

Responsibilities

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configures cellular phones for end users to meet corporate specifications.
• Aids in determining suitable software to meet user requirements.
• Manages required supplies for printers (not to include paper).
• Installs software, patches, and updates on desktops, laptops.
• Keeps accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintains its accurate tracking.
• Provides 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Affords assistance to Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
• Performs image builds for use on all desktop and laptops.

Qualifications

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 2 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Microsoft Certified Systems Engineer a plus.

Skills

• Technical troubleshooting skills.
• Knowledge of various operating systems (Windows, Mac, Android, iOS).
• Experience with imaging and deployment processes.

Benefits

• Flexible work schedule.
• Competitive compensation package.
• Health and wellness benefits.
• Professional development opportunities.
• Employee recognition programs.

Pay

• Salary range: $45,000 - $60,000 annually.

Schedule

• Full-time position.