IT Technician

About the role

Eastridge Workforce Solutions is seeking an IT Technician with strong Help Desk experience (3–4+ years) to support our client, Quanta Manufacturing, at their Fremont headquarters. This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and enjoys solving technical issues for end users.

Responsibilities

• Provide Tier 1 / Tier 2 Help Desk support in a corporate environment
• Troubleshoot hardware, software, and network issues across Windows, macOS, and Linux systems
• Manage and resolve tickets using a Service Desk ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Support Microsoft 365, Teams, and SaaS applications
• Perform user account management (Active Directory, password resets, access requests)
• Affix device imaging, deployment, onboarding/offboarding
• Assist with device imaging, deployment, onboarding/offboarding
• Perform troubleshooting for printers, VoIP systems, AV/conference room technology, and peripherals
• Provide remote and onsite support using tools like RDP, TeamViewer, etc.
• Document troubleshooting steps and contribute to knowledge base articles
• Collaborate with IT infrastructure and engineering teams

Requirements

• 3–4+ years of strong Help Desk / Service Desk experience in a corporate environment
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Strong troubleshooting skills across hardware, software, printers, and networking issues
• Knowledge of DNS, DHCP, VPN, and basic networking concepts
• Excellent communication and customer service skills
• Ability to manage multiple tickets and prioritize effectively

Benefits

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link here to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer

The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.