IT Technician

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success.

About the Role

As an IT Technician, you will maintain system availability, ensure effective user support, and maintain software applications to manage CSUSA operations.

Responsibilities

• Maintain system availability of critical and non-essential business systems
• Provide customer support through onsite presence and remote access
• Monitor support requests to determine larger-scale issues
• Inform supervisor of any issue out of the scope or skill range of Technician promptly
• Maintain disaster recovery and prevention procedures
• Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments
• Review current developments, literature and technical sources of information related to job responsibility
• Ensure adherence to good safety procedures
• Perform other duties as delegated by Technician Supervisor
• Follow federal and state laws, as well as company policies

Required Qualifications and Skills

• Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities
• Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels
• Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations
• Physical Demands: No physical exertion required. Required to sit for long periods of time.

Job Requirements

• Demonstrated ability to analyze complex problems/issues, identify patterns, and recommend creative solutions
• Proactive and takes initiative
• Thinks creatively
• Drives projects to completion
• Insists on highest level of quality
• Associate's degree from an accredited institution or equivalent combination of education and experience
• CompTIA A+ Certified
• Thorough knowledge of Mac computers
• 1+ year of experience and/or training in the field related to the title of the position
• Must be able to transport self to various facility sites as required
• If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State
• Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization
• Commitment to company values

Work Environment

Student-centered working conditions

Physical Demands: No physical exertion required. Required to sit for long periods of time. Travel within or outside of state.