IT Technical Support Officer - Newman College & St Monica's College

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Let's parse the posting: - Title: Information Technology Technical Support Officer (not needed as heading) - Commencement Date: Monday 26th October 2026 (metadata) - Employment Type: Full-time, permanent - Salary Range: CES Office Salary Scale Level 4 $80,318 to $90,765 FTE gross per annum - Closing Date for Applications: 5:00PM Monday 5th October 2026 - Employer: Catholic Education Services, Cairns Catholic Education Services in the Diocese of Cairns (some description) - Vision statement etc (maybe not needed) - About The Role: paragraph about providing technology support to Secondary Colleges, based at Newman Catholic College Smithfield and St Monica's College Cairns. Requires strong interpersonal and communication skills, ability to deliver clear, patient, professional user assistance and mentorship, particularly to non-technical users. Responsibilities include day to day service desk support for staff and students, along with support to other equipment such as AV, printers and other collaborative technologies. - About You: bullet list of needed attributes: Strong customer service skills with a friendly, professional approach; Experience or aptitude in supporting Information Technology systems; High interpersonal and communication skills; Strong organisational skills and the ability to manage routine and reactive tasks; Professional presentation suitable for a front‑facing support role; A willingness to learn and work collaboratively within a technical support team. - Essential Requirements: Hold a Working with Children Blue Card; Be fully supportive of the ethos of Catholic Education; Current valid driver’s licence (travel to school sites is required) - What we offer: list: A full time role within a supportive and experienced technical support team; Ongoing mentoring and guidance from a Team of experienced IT professionals.; Exposure to a diverse range of technologies in the head office and school-based environments; The opportunity to build strong customer service and technical skills while supporting staff across the region; Employer Superannuation Contribution 12.75%; Access to long service leave after 7 years of continuous service; Annual Leave with 17.5% leave loading; Access to Employee Assistance Program; Access to Fitness Passport Membership. - Further info: download Position Description (ignore) - Enquires: Stephen Elliott - Team Leader - Secondary Technology Support P: 07 4050 9700 E: selliott@cns.catholic.edu.au (contact info, maybe minor metadata) - Also note: "Intending applicants must be fully committed to creating and maintaining a child safe organisation." (maybe part of requirements) - "Catholic Education is an equal opportunity employer." (boilerplate, remove) - "Description Position Description 2026 IT Technical Support Officer (Newman College)" maybe duplicate. We need to produce sections: About the role, Responsibilities, Requirements (or Qualifications?), Skills, Benefits, Pay, Schedule. We have content for About the role (the paragraph). Responsibilities: we have "Responsibilities include day to day service desk support for staff and students, along with support to other equipment such as AV, printers and other collaborative technologies." Also maybe other responsibilities? The "About The Role" paragraph includes responsibilities. Could separate. Requirements: essential requirements (Working with Children Blue Card, supportive of ethos, driver's licence) plus maybe "Intending applicants must be fully committed to creating and maintaining a child safe organisation." Also maybe "Hold a Working with Children Blue Card" etc. Skills: The "About You" list includes customer service skills, experience/aptitude in IT, interpersonal/communication skills, organisational skills, professional presentation, willingness to learn. Those could be considered skills. Benefits: The "What we offer" list includes many items: full time role within supportive team, ongoing mentoring, exposure to diverse technologies, opportunity to build skills, employer superannuation contribution 12.75%, access to long service leave after 7 years, annual leave with 17.5% loading, employee assistance program, fitness passport membership. Those are benefits. Pay: Salary range given: $80,318 to $90,765 FTE gross per annum. Also mention CES Office Salary Scale Level 4. So we can include Pay section. Schedule: Employment type: Full-time, permanent. Could be schedule? The posting mentions full-time, permanent. Could include Schedule section with "Full-time, permanent". Also commencement date maybe but that's metadata; we could include schedule as full-time. We must not include sections with filler like "commensurate with experience". We have real content. We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings. We must remove boilerplate: EEO, equal opportunity, legal, etc. Also remove navigation, cookie, etc. Not present. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive. Let's extract all substantive info: - Commencement Date: Monday 26th October 2026 (maybe not needed as heading; could be placed in a short p metadata). The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short p for commencement date, employment type, closing date maybe. - Employment Type: Full-time, permanent - Salary Range: CES Office Salary Scale Level 4 $80,318 to $90,765 FTE gross per annum - Closing Date for Applications: 5:00PM Monday 5th October 2026 - Employer description: Catholic Education Services, Cairns Catholic Education Services in the Diocese of Cairns is a dynamic and growing organisation that is actively inviting schools to co-create with us, schools that are places of rich learning for now and into the 22nd Century. Our vision is to offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith. That's substantive? It's about organization vision. Might be considered boilerplate? It's not standard legal; it's mission statement. Could keep as a short p maybe under About the role? But we already have About the role section. Could incorporate that as part of About the role? The instruction: "Prefer a few substantive sections over many thin ones." So maybe we include About the role with the description of role and organization? However the "About The Role" heading is present in the posting; we should use that as heading

About the role

. Under that we can put the paragraph(s) describing the role and maybe the organization vision? The posting has "About The Role" then a paragraph. Then later "About You". Then "Essential Requirements". Then "What we offer". Then further info. Thus we can structure:

About the role

The Information Technology (IT) Technical Support Officer role provides technology support to Secondary Colleges in the Cairns region. The position will be based at Newman Catholic College Smithfield and St Monica's College Cairns. The role requires strong interpersonal and communication skills, with the ability to deliver clear, patient, and professional user assistance and mentorship, particularly to non-technical users. Responsibilities include day to day service desk support for staff and students, along with support to other equipment such as AV, printers and other collaborative technologies.

Then maybe a separate

Responsibilities

but we already included responsibilities in the About the role paragraph. However we could split: About the role paragraph describing role, then Responsibilities list. But we must not create thin sections. The responsibilities are only one sentence; maybe we keep it in About the role. But we could also have a Responsibilities section with that sentence as a

• . That would be a thin section but still substantive. The instruction: "Prefer a few substantive sections over many thin ones." So maybe better to keep responsibilities inside About the role. Next,

  Requirements

  (or Qualifications). We have Essential Requirements and also "Intending applicants must be fully committed to creating and maintaining a child safe organisation." Also maybe "Hold a Working with Children Blue Card", "Be fully supportive of the ethos of Catholic Education", "Current valid driver’s licence (travel to school sites is required)". Also maybe "Experience or aptitude in supporting Information Technology systems" is more skill than requirement. But we can treat that under Skills. Thus Requirements list: - Hold a Working with Children Blue Card - Be fully supportive of the ethos of Catholic Education - Current valid driver’s licence (travel to school sites is required) - Intending applicants must be fully committed to creating and maintaining a child safe organisation. We could also include "Hold a Working with Children Blue Card" etc. Next,

  Skills

  list from About You: - Strong customer service skills with a friendly, professional approach - Experience or aptitude in supporting Information Technology systems - High interpersonal and communication skills - Strong organisational skills and the ability to manage routine and reactive tasks - Professional presentation suitable for a front‑facing support role - A willingness to learn and work collaboratively within a technical support team Next,

  Benefits

  list from What we offer: - A full time role within a supportive and experienced technical support team - Ongoing mentoring and guidance from a team of experienced IT professionals - Exposure to a diverse range of technologies in the head office and school‑based environments - The opportunity to build strong customer service and technical skills while supporting staff across the region - Employer superannuation contribution 12.75% - Access to long service leave after 7 years of continuous service - Annual leave with 17.5% leave loading - Access to Employee Assistance Program - Access to Fitness Passport Membership Next,

  Pay

  paragraph: Salary Range: CES Office Salary Scale Level 4 $80,318 to $90,765 FTE gross per annum. Next,

  Schedule

  paragraph: Employment Type: Full-time, permanent. Also maybe mention commencement date? Could include commencement date as part of schedule or separate metadata p. The instruction: fold minor metadata into a short

  or drop it. So we could add a short p before sections: maybe include commencement date and closing date as metadata. But we must not create sections for metadata like Commencement Date or Closing Date unless we have a heading; we can just include them in a short p at top. Thus final HTML:

  Commencement Date: Monday 26th October 2026. Closing Date for Applications: 5:00PM Monday 5th October 2026.

  Then sections. We must not include any boilerplate like "Catholic Education is an equal opportunity employer." Remove. Also remove "Description Position Description 2026 IT Technical Support Officer (Newman College)" etc. Also remove "Enquires Stephen Elliott - Team Leader - Secondary Technology Support P: 07 4050 9700 E: selliott@cns.catholic.edu.au" maybe minor metadata; could fold into a short p at bottom? But it's contact info; maybe we can include as a short p: "For enquiries, contact Stephen Elliott, Team Leader – Secondary Technology Support, phone 07 4050 9700, email selliott@cns.catholic.edu.au." That's substantive? It's contact info; maybe we can keep as a short p. But the instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." Contact info is minor metadata; we can fold into a short p. Thus we can have a