IT Technical Support Manager

About the role

The IT Technical Support Manager oversees and is responsible for the overall programmatic Information Technology needs for the Savannah River Ecology Lab.

Responsibilities

• Maintain the efficient operation of the SREL computer network, including monitoring connections with campus and outlying buildings.
• Manage, troubleshoot, and repair hardware such as switches, routers, and wireless access points.
• Effectively handle employee software issues by communicating problems and solutions with faculty and staff.
• Evaluate and approve IT hardware purchases, ensuring all requested devices meet compliance and network eligibility standards. Successfully integrate approved devices while mitigating network vulnerabilities.
• Order and deploy IT hardware as required by SREL employees.
• Independently maintain, troubleshoot, and repair conference center hardware, AV equipment, and shared printers.
• Provide direction to one part-time employee regarding IT needs and repairs.

Requirements

• Bachelor’s degree in a related field or equivalent and 5 years of professional experience.
• Bachelor’s degree or 4 years of equivalent experience preferred.

Qualifications

• Effective communication skills with various levels of SREL employees.
• Good decision-making skills to facilitate the operation of SREL.
• High-level IT-related skills to meet the technology demands of the Lab.

Physical Demands

Ability to lift 25 pounds and sit or stand for prolonged periods of time.

Is Driving a Responsibility?

No

Is this a Position of Trust?

Yes

Does this position have Security Access?

Yes

Contact Information

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

• Name: Chris McBride
• Email: mcbride@srel.uga.edu
• Phone: