IT Technical Support Engineer Sr

About the role

This position ensures implemented IT solutions are functioning at an optimal level and meets end-users' needs. The incumbent supports end-users, manages incidents and request tickets, and maintains compliance with Advocate Health IT standards.

Responsibilities

• Ensures implemented IT solutions are functioning at an optimal level and meets end-users' needs.
• Provides end-user support including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.
• Serves as a local IT field services resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements.
• Supports IT and Field Services Strategic Initiatives that align with the overall goals of Advocate Health.
• Communicates with field leadership team on task updates, potential risks or concerns that may impact assigned project.
• Participates in deployment of emerging technologies, including testing, analysis, and documentation.
• Assesses technical solutions for our technology users by building and maintaining relationships through rounding.

Requirements

Major Responsibilities

• Must have excellent interpersonal and technical skills.
• Must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
• Prefered background in Healthcare, Customer Service or Technology.
• Excellent written and verbal communication skills, strong customer service skills, excellent problem-solving skills.

Qualifications

Education Required

• Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required

• 1 year of experience in a complex IT operating/support environment.

Skills & Abilities

Knowledge, Skills & Abilities Required

• Must have excellent interpersonal and technical skills.
• Must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.

Benefits

Benefits and More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Physical Requirements and Working Conditions

Ability to lift up to thirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis. Travel to various Advocate Health locations required. This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment. On call support required. Incumbents will be required to wear personal protective equipment in designated clinical areas.