IT Technical Support – Cybersecurity

The City of Fort Worth is seeking an IT Tech Support Analyst II to support the full life-cycle management and administration of the utilities network infrastructure. This role requires a clear communicator who can work with both technical and non-technical audiences, deliver excellent customer service, and thrive in a fast-paced 24/7 operational environment.

About the Role

The Water Department’s Business Services Division is part of the City of Fort Worth, which serves over 1,000,000 residents. The ideal candidate will manage multiple priorities, support leadership with reporting, troubleshoot effectively, and apply best-practice Cybersecurity principles across Water Department networks and critical systems.

Responsibilities

• Aid in implementing, maintaining, troubleshooting, and securing wireless, local, and wide-area networks and video surveillance systems.
• Support network security infrastructure, including firewalls, VPNs, and multi-layer security solutions.
• Provide customer help desk and PC support.
• Maintain and monitor cybersecurity tools for utility business and SCADA networks; assess vulnerabilities across systems such as VMS, access control, meter-to-cash, and LIMS.
• Support security audits, system health checks, vulnerability assessments, and performance reporting.
• Analyze and optimize logging systems to identify anomalies and reduce false positives.

Requirements

• Bachelor’s Degree from an accredited college or university with major coursework in Cybersecurity, Information Assurance, Management Information Systems, or a related field.
• Two (2) years of responsible experience in information system technical support work such as cybersecurity, operating systems, networking, server backup and recovery, or related fields.

Preferred Qualifications

• Experience with tools such as SIEM, EDR, IDP, or Antivirus.
• Security+ or CySA+ certifications.
• Experience handling end-user security alerts and unusual activity.
• Experience with firewall/security platforms.
• Experience supporting audits and compliance assessments.
• Experience with SSL/VPN connectivity.
• Experience with network operations, asset inventory, and desktop/helpdesk support.
• Municipal or water utility experience.

Benefits

• 11 Paid Holidays.
• Medical, Dental, Vision, and Paid Time Off.
• Pension Plan.
• Professional Development Opportunities.

The City of Fort Worth is an Equal Employment Opportunity employer committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.