IT Systems Support Generalist

Responsibilities

• Provide timely and effective technical support to employees, resolving hardware and software issues, and ensuring minimal disruption to their work.
• Create and maintain detailed documentation of processes, procedures, and IT assets.
• Support AV and conference room technology setup and troubleshooting.
• Help keep users and company resources in line with company policies and industry best practices.
• Install, modify, and repair computer hardware and software.
• Aid with basic networking tasks such as port patching and troubleshooting network connectivity.
• Order and install computer peripherals for users.
• Schedule upgrades and maintenance as needed.
• Transport IT/Facilities equipment between buildings.
• Assist with facilities tasks as needed.

Requirements

• Experience in IT technical support and administration for Windows and MacOS is helpful.
• Diagnostics and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to use asset management software and tools.
• Ability to work independently and as part of a team.
• Understanding of Windows and/or MacOS operating systems.
• Familiarity with Linux is a plus.
• Must be able to lift equipment up to 50 lbs and set up desks, ensuring all equipment is properly installed and operational for new hires.