IT Systems Support Associate

About the role

The Louise McBee Institute of Higher Education is an academic unit of the University of Georgia committed to advancing higher education policy, management, and leadership through research, graduate education, and outreach.

Responsibilities

• Duties/Responsibilities Desktop and Academic Support: Lead annual and one-time requests for Student Technology Fees. Serve as the first point of contact for IT support requests for faculty, staff, students, and guests. Provide all aspects of support for desktop computers (Windows and Mac) including security, peripherals, and software. Troubleshoot technical issues with computers, printers, projectors, etc. and elicit outside support as needed. Consult with faculty and staff in the department to ensure that IT standards and practice meet their needs. Manage classroom computer maintenance and upgrades. Support and maintain systems and processes related to online MEd program. Provide audio/visual support for MIHE events.
• Duties/Responsibilities Proactive Processes: Communicate effectively to faculty and staff concerning IT issues, policies, procedures and provide IT updates at monthly staff meetings. Create documentation, participate in assigned teams or committees, attend UGAnet and other UGA IT meetings, and work with colleagues as a mentee with EITS. Develop training materials and presentations upon request. Monitor IT practices, explore alternatives and recommend solutions, and assist with planning and problem solving. Serve as liaison for vendor support, gather quotes, and initiate purchase requests. Help optimize workflow and review processes to ensure optimal efficiency and effectiveness.
• Duties/Responsibilities Project, Asset, and Facilities Management: Participate in complex IT projects with a department or college-wide scope. Provide project oversight for a variety of internal and third-party data and software products and contracts, specifically USG and UGA partner units, Kaptiv8, and the National Center for Education Statistics. Engage in inventory tracking and life cycle management for desktop/laptop computers and related devices. Initiate updates to the building’s alarm and door lock schedules; work with security team on alarm issues; monitor and report on building fire alarm panel and AED equipment; secure and assign building keys. Enter and monitor FMD work requests to resolve facility issues as they arise (e.g. plumbing, pest control, etc.); discuss general building upkeep and special cleaning projects with custodial supervisor and staff.
• Duties/Responsibilities Security/Standards Management: Serve as unit security liaison by being a campus domain network liaison (DNL); this position will work with EITS and colleagues to diagnose and resolve wired and wireless network connectivity issues. Serve as Security Officer for federal datasets, maintaining secure environment, passwords, and proper protocol. In collaboration with faculty, staff, and colleagues, develop security standards and practices or computer services. Use the planning process to seek alignment with college and university-level standards and practices. Scan server files for vulnerabilities and storage for restricted data to include SSN#s.
• Duties/Responsibilities Website and Network Management: Re-image lab desktop computers quarterly to maintain security and function of the lab. Upgrade server operating systems. Process and monitor server file migration to ensure all folders, permission/group policies are appropriately applied. Provide support for network switch migrations. Emergency technical support as needed.

Qualifications

• Minimum Qualifications: Bachelor’s degree in a related field or equivalent.
• Preferred Qualifications: Knowledge, Skills, Abilities And/or Competencies: IT desktop operating system, Windows and Mac OS, Windows server administration, Linux server administration, relational and non-relational databases, application support, project management databases, asset management and research competency.

Benefits

Position Summary: This position is responsible for managing IT core infrastructure and functional processes. Responsible for maintaining additional security measures and proactively engages in project management/coordination for the McBee Institute of Higher Education’s faculty, staff, advisers, and students.

Pay

$45,000 - $50,000

Schedule

8:00 a.m. – 5:00 p.m.; Monday – Friday; potential evening or weekend work during busy cycles.

Contact Information

Recruitment Contact Name: Jade Gotter
Recruitment Contact Email: jade.gotter@uga.edu
Recruitment Contact Phone: N/A