IT Systems Integration Specialist III

Job Responsibilities

Serve as a liaison between laboratory operations and IT teams
Provide onsite support in the Raritan Lab and STAT Labs
Perform setup, configuration, and ongoing support for various laboratory systems
Support projects involving equipment, software, system connectivity, and post-go-live stabilization
Conduct end-to-end system testing, hardware/software validation, and documentation
Collaborate with vendors, Corporate IT, IT Security, and lab leadership on installations and integrations
Perform administrative and clerical support activities as needed
Contribute to projects including equipment moves, upgrades, relocations, and system testing
Assist with divisional network support (WAN, MDF, IDF infrastructure)

Minimum Qualifications

• Associate's Degree
• 10 or more years' experience in both a laboratory environment and IT support/infrastructure
• 10 or more years' experience in an IT position

Preferred Qualifications

• 10 or more years' experience with LIS or laboratory instrument interface systems
• 10 or more years' experience supporting regulated environments (CLIA, CAP, FDA, ISO)
• 10 or more years' experience with network configuration, monitoring tools, and asset management systems
• IT certifications or technical degrees (A+, Network+, Security+)

Additional Job Standards

• Strong written and verbal communication skills
• Ability to work independently and in cross-functional teams
• Strong troubleshooting and analytical skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work overtime or off-hours as needed (e.g., go-lives, outages, critical support)
• Must comply with HIPAA, security, and confidentiality standards
• Understanding of cybersecurity principles and compliance requirements
• Ability to manage competing priorities under tight timelines, especially during outages or go-lives
• Strong customer service mindset, with the ability to work effectively with laboratory leadership, scientists, and technical teams