IT Systems Integration Specialist I

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. We leverage advanced technologies, digital solutions, and data-driven innovation to enhance operations and deliver greater value to customers and patients. With global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

This is a full-time, non-exempt (hourly) position assigned to a Second Shift schedule, with standard business hours of Monday through Friday, 3:30 p.m. to 12:00 a.m. EST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Responsibilities

• Travel: 40-50% expected within a 90-mile range of Raritan, NJ to client sites (company car provided or expensing of vehicle costs).
• Provide first-level technical support for onsite and remote users, assisting with hardware, software, email, mobile device, and network connectivity issues.
• Respond to, document, and manage support tickets, escalating complex issues to Tier 2 or Tier 3 support teams when necessary.
• Support users at the Raritan facility and remote locations through in-person, phone, and remote assistance.
• Set up, deploy, and troubleshoot desktops, laptops, monitors, printers, docking stations, and other end-user equipment.
• Assist with the setup and basic support of conference rooms, audiovisual equipment, televisions, and telecommunications devices.
• Provide walk-up support and resolve common IT issues in a professional and customer-focused manner.
• Assist with new employee onboarding by preparing hardware, installing software, and setting up user accounts and system access.
• Perform routine hardware replacements, upgrades, and equipment refresh activities.
• Support software installations, updates, and company-wide technology rollout initiatives.
• Assist with basic network troubleshooting, including connectivity issues, patching, and support for MDF and IDF equipment under guidance from senior IT staff.
• Monitor and support UPS devices and other IT infrastructure equipment as assigned.
• Coordinate with vendors and internal teams regarding IT equipment repairs, installations, and service requests.
• Provide technical support for company meetings, Town Halls, and special events to ensure equipment functions properly.
• Maintain accurate inventory records for IT hardware and software assets.
• Follow IT security policies and procedures while helping users maintain compliance with company standards.

Requirements

• High School Diploma.
• 2 or more years' experience in desktop support.

Qualifications

• 2 or more years' experience with Active Directory.
• 2 or more years' experience with ticketing system platforms (e.g., ServiceNow).
• 2 or more years' experience supporting network infrastructure and facility-based IT systems.
• Current or prior Labcorp experience.
• Familiarity with Meraki camera systems and conference room technologies.
• Good communication skills and a high level of professionalism.

Pay

$21 - $26 per hour. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Schedule

Second Shift: Monday through Friday, 3:30 p.m. to 12:00 a.m. EST.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision insurance.
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement.
• Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7-on, 7-off schedule are eligible for all the foregoing benefits except PTO or FTO.