IT Systems & Infrastructure Specialist

Pay: $19 - $25/hour

About the role

The IT Systems & Infrastructure Specialist is responsible for supporting, maintaining, and improving the organization's IT environment, including hardware, software, network systems, and end-user support. This role ensures reliable operation of IT infrastructure, timely resolution of user issues, and proactive management of systems critical to business performance.

Responsibilities

• Hardware Management: Install, configure, and maintain computers, printers, scanners, servers, and network hardware. Troubleshoot, diagnose, and resolve hardware-related issues to minimize downtime. Maintain an accurate inventory of IT equipment and assist in hardware lifecycle management.
• Desktop Support: Manage end-user devices, including operating systems, applications, and configurations. Provide technical support for software installation, updates, and user access. Ensure all devices are properly secured and updated in accordance with IT standards.
• Network Administration: Maintain, configure, and monitor Microsoft Azure Active Directory and Microsoft 365 environments. Oversee user accounts, security rules, and software deployment. Support the configuration of firewalls, routers, and switches to maintain secure and reliable connectivity.
• System Engineering: Support server setup, configuration, and maintenance, including backups and patching. Monitor network and system performance; identify and resolve infrastructure bottlenecks or vulnerabilities. Assist with implementing new technologies and infrastructure upgrades.
• Help Desk & User Support: Serve as the first point of contact for user requests and IT troubleshooting. Respond promptly to tickets, documenting issues and resolutions accurately. Provide guidance and training to users to improve digital literacy and adherence to IT policies.
• Security & Compliance: Support IT security initiatives, including access control, antivirus protection, and data backup integrity. Ensure adherence to company IT policies and compliance standards.

Requirements

• Associate's degree in Information Systems, Computer Science, Business, or related field; or equivalent work experience.
• 2-3 years of experience in a similar role.
• Experience with Power Automate for workflow automation is a plus.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Knowledge of data governance, compliance, or security practices.