IT Systems Engineer I - ON SITE

About the Role

Support systems infrastructure by maintaining system configuration, performing system installation, and enforcing system standards. Administer physical and virtualized systems, including system support, troubleshooting, security, vulnerability remediation, performance optimization, client machine imaging, system monitoring, automation, and other client and server tasks. Maintain quality documentation for compliance, configuration, inventory, disaster recovery, and security purposes. Contribute to and lead enterprise technology-related implementations and projects. Maintain a high level of professional ethics.

Responsibilities

• Operate controls on a timely basis and drive continuous process improvement.
• Document policies, operating standards, and procedures for IT processes.
• Secure physical and virtual clients/servers by following and enforcing policies, verifying and monitoring access.
• Assist in setting up, configuring, and supporting internal and external systems, networks, and client operating systems.
• Maintain all systems, infrastructure applications, security, and network and client operating systems configurations.
• Troubleshoot system performance issues and develop/implement technical solutions.
• Ensure issues are tracked and resolved in a timely fashion.
• Provide support during business and non-business hours.
• Manage the performance of multiple hardware and software platforms.
• Provide Level 2 data and/or telecommunication support for team members and end-users.
• Maintain documentation for systems, infrastructure applications, security, network, and client operating system design.
• Maximize systems performance by monitoring, troubleshooting, and collaborating on network optimization.
• Maintain IT operational information, logs, policies, procedures, and standards.
• Follow change management procedures for production infrastructure changes.
• Maintain confidentiality of sensitive Bank information.
• Participate in proactive team efforts to achieve departmental and company goals.

Qualifications

• Associate’s degree in computer or business-related field or equivalent education/experience.
• Minimum 1 year in systems infrastructure field with medium enterprise base preferred.
• Minimum 1 year Microsoft Windows Server and Desktop experience required.
• Experience with Microsoft SCCM, Intune, M365, and Entra ID required.
• Experience with DNS, DHCP, network backup and recovery, multi-function printers, inventory, anti-virus, lifecycle management, and scripting.
• Understanding of Microsoft and VMware concepts.
• Extensive hands-on experience with designing, implementing, patching, and configuring client/server automation, imaging, and file/print servers.

Skills

• Ability to manage multiple assignments/projects.
• Strong technical, analytical, and critical thinking skills.
• Self-motivated, dependable, and a problem solver.
• Excellent oral and written communication skills.
• Ability to handle complex problems and ensure compliance with standards and regulations.
• Team-oriented with effective communication skills.

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance (eligible on the first day of employment)
• 401(k) with a match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Schedule

Monday through Friday, 8:00 AM – 5:00 PM. Available for overtime as needed.

Location: Tyler Technology Center
Reports to: IT Infrastructure Services Manager
FLSA Status: Exempt (17E)