IT Systems Delivery Administrator

Primary Responsibilities

• Supporting employees and users of our IT systems
• System administrators, hardware and software installation, troubleshooting, documentation, and desktop and application support
• Assisting teammates and users in resolving problems in person, over the phone, e-mail and chat
• Supporting and maintaining conference rooms, and working with equipment and asset inventory
• Acting as the initial point of contact to provide technical support
• Identifying, investigating, and resolving end-user technical issues
• Collaborating with other employees to research and resolve problems
• Performing system and office deployments to include computers and peripheral devices
• Creating and updating issues, tickets, documentation, training, and knowledge base materials
• Creating, reviewing, and delivering service delivery and operations reports
• Conducting new user onboarding, which includes account creation, office configuration, and user orientation and training
• Maintaining computer and equipment inventory

Required Background

• A Bachelor's degree in Information Systems, Business, or other related discipline
• May be substituted with 5+ years of experience
• DOD 8570 Compliance within first 90 days (CompTIA Security+)
• CURRENT TS/SCI CLEARANCE REQUIRED
• US CITIZENSHIP REQUIRED

Preferred Skills

• Strong demonstrated written and verbal communication skills
• Strong demonstrated ability to professionally interact with end-users at all levels
• Understanding of Microsoft Office Suite
• Experience with Microsoft operating systems
• Experience with Microsoft Active Directory user management
• Experience with Linux operating systems
• Experience using command line navigation
• Experience with computer networking fundamentals

Location

This position is located in our Centennial, CO office.

Pay

The likely salary range for this position is $80,000 to $90,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits

• 100% employer-paid premiums for family medical and dental insurance
• Employee life insurance
• Short-term and long-term disability (STD & LTD)
• Flexible reimbursement spending accounts for medical expense and dependent care
• Immediate participation and vesting in the company’s Employee Stock Ownership Plan (ESOP)
• Employer contributions to RRC’s ESOP
• Employer matching contributions to the company’s 401( k) Plan
• Employer discretionary contributions to the company’s 401(k) Plan