IT Systems and Cloud Engineer
Storage Solutions - A Jungheinrich Company · Westfield, IN · 1 wk ago
RemoteRemoteEngineeringFull-time
OVERALL RESPONSIBILITIES
- Cloud & SaaS Platform Management
- Administer and optimize Microsoft 365 tenant (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID/Azure AD, etc)
- Manage a small Azure infrastructure including virtual machines, networking, storage, and cost optimization
- Evaluate, onboard, and retire SaaS tools in coordination with business stakeholders and the Director of IT
- Maintain licensing inventory, renewals, and cost tracking across all cloud subscriptions
- Oversee backup, DR, and business continuity posture for cloud-hosted workloads
- Modern Workplace Engineering
- Design, deploy, and maintain Intune/Endpoint Manager policies for Windows device management
- Build and manage Autopilot enrollment, compliance policies, conditional access rules, and application deployment (Intune and PatchMyPC)
- Develop and maintain Microsoft 365 governance frameworks (Teams structure, SharePoint architecture, retention policies, DLP) in compliance with IT Policies
- Lead adoption of productivity and collaboration tooling, driving usage and training alongside the Desktop Services Manager
- Manage identity lifecycle — joiners, movers, leavers — with automation via PowerShell, Graph API, Power Automate, and/or workflows within Freshservice.
- Tier 2/3 Technical Support & Escalation
- Serve as the primary escalation point for complex issues beyond the Desktop Services Manager's scope, including cloud platform errors, identity/access problems, and SaaS integration failures
- Troubleshoot and resolve escalated tickets involving M365, Azure, networking, and cross-platform authentication
- Develop runbooks, knowledge base articles, and SOPs that enable Tier 1 resolution of repeating issues
- Support executive users and high-visibility incidents with urgency and professionalism
- Deep hands-on expertise with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, Entra ID)
- Proven experience managing Azure environments including resource groups, networking, IAM, and cost management
- Working knowledge of Intune/Endpoint Manager: Autopilot, compliance policies, app deployment, Conditional Access
- Proficiency in PowerShell scripting for administration and automation; experience with Microsoft Graph API a strong plus
- Solid understanding of identity and access management concepts (SSO, SAML, OAuth, SCIM)
- Experience supporting a SaaS-heavy environment with 10+ integrated applications
- Excellent diagnostic and troubleshooting skills; comfortable owning problems through to resolution
- Strong communication skills — able to explain technical concepts to non-technical stakeholders and document clearly
- Ownership mindset — sees problems through to resolution
- Ability to stay calm under pressure in high-visibility incidents
- Collaborative — works well between strategic and operational layers
- Continuous learner — keeps pace with a fast-moving platform landscape
- Clear communicator — technical and non-technical audiences alike
- Self-directed — manages time and priorities without requiring supervision
- Office or remote position during regular business hours
- Sitting in front of a computer for extended periods of time will be required
- Competitive Salary and Bonus Structure
- Generous Paid Time Off
- Medical, Dental, and Vision Benefits
- 401K with Company Match
- Company HSA Contribution