IT Systems Analyst - SAP

Overview

Electrolit Manufacturing USA Inc. (EMUSA, Inc., or the “Company”) is the manufacturing Company that produces Electrolit in the United States. The primary objective of EMUSA is to produce Electrolit in the United States.

Position Summary

The Systems Analyst will support and optimize business-critical systems, including SAP, MES, SCADA, and other integrated platforms, to ensure seamless operations across factory and office environments. This role involves analyzing system performance, troubleshooting issues, and coordinating integrations to enhance efficiency. The analyst will collaborate with second- and third-level support teams to resolve complex technical issues, delivering high-quality solutions that align with operational needs.

Principal Duties

• Monitor, maintain, and troubleshoot enterprise systems (e.g., SAP, MES, SCADA) to ensure optimal performance and availability.
• Analyze business requirements and implement system configurations or integrations to support factory and office operations.
• Collaborate with second and third-level support teams to escalate and resolve advanced technical issues.
• Document system processes, configurations, and support activities in a ticketing system.
• Provide training and guidance to end‑users on system functionality and best practices.
• Manage system upgrades, patches, and testing to ensure compatibility and stability.
• Analyze system data to identify opportunities for process improvements and automation.
• Ensure compliance with factory safety and IT security protocols during system implementations.
• Perform other duties as assigned.

Skills and Abilities

• Strong analytical and problem‑solving skills to diagnose and resolve system issues.
• Excellent verbal and written communication skills to gather requirements, explain technical solutions, and document processes.
• Ability to work collaboratively with cross‑functional teams, including IT, operations, and external support vendors.
• Time management and prioritization skills to handle multiple projects and support requests.
• Familiarity with system integration methodologies and tools (e.g., APIs, middleware).
• Comfort working in a fast‑paced factory environment.
• Ability to maintain confidentiality of company information.

Qualifications

• Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience).
• 3‑4 years of experience as a Systems Analyst or similar role, preferably in a manufacturing environment.
• Working knowledge of enterprise systems (e.g., SAP, MES, SCADA) and integration technologies.
• Experience with database querying (e.g., SQL) and system performance monitoring tools is a plus.
• Certifications such as SAP Certified Associate, ITIL Foundation, or equivalent are preferred.
• Ability to work onsite in a factory environment.
• Professional certification is a plus but not required.
• Knowledge of MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Working knowledge of SAP system strongly preferred.

Other Requirements

• Must be willing to travel up to 10% of the time.
• Must be legally authorized to work in the USA.
• Must be fluent in English.
• Fluency in Spanish is a plus.
• All offers of employment may be subject to a drug test, except where prohibited by state law.
• Electrolit Manufacturing USA Inc. (EMUSA, Inc.) is committed to maintaining a work environment that promotes diversity and is free of discrimination.