IT Systems Administrator - Level 2

About the role

The primary focus of this position is to provide on-premises and cloud server management, virtualization, storage administration, office communications support, and data center management, responding to requests such as service desk tickets, telephone, email, and in-person service within the Liebherr Group and its Tupelo, MS location as well as other state-side locations in accordance with Liebherr International IT security standards.

Responsibilities

• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Maintains logs related to system performance, as well as maintenance and repair records.
• Conducts new physical, virtual, and cloud machine builds, coordinates operating system updates (Windows and Linux).
• Works with product vendors to resolve hardware issues, and to improve the use and configuration of vendor products and technologies (such as replication and management software, RAID Configurations and multi-pathing).
• Ensures accurate backups of devices and recovery from component failures (Veeam).
• Collaborates with network administrator to ensure fault-tolerant connectivity (HA) to all critical systems.
• Creates and keeps documentation updated related to new and existing IT infrastructure.
• Recommends changes to improve systems configurations.
• Determines hardware or software requirements related to such changes.
• Diagnoses, troubleshoots, resolves hardware, software, and system problems, and replaces defective components as necessary.
• Handles support requests via service desk tickets, phone, and email or in person.
• Stays informed of current technology, trends, and best practices related to networking and computer systems.
• Analyzes and recommends changes and upgrades to staff and IT management.
• Participates in cross-functional projects as scheduled.
• Protects organization's value by keeping information confidential.
• P Practices 5S methodology to keep responsible areas organized and maintained at all times.

Qualifications

• Level I: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 0 years of related systems administration experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 2 years of related systems administration experience, or a minimum of 4 years of related systems administration experience in lieu of a degree. A current Security+, Server+, Microsoft Server, or equivalent certification may be considered in lieu of degree.
• Level II: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related systems administration experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of related systems administration experience, or a minimum of 8 years of related systems administration experience in lieu of a degree. A current Security+, Server+, Microsoft Server, or equivalent certification may be considered in lieu of degree.
• Level III: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 8 years of related systems administration experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 10 years of related systems administration experience, or a minimum of 12 years of related systems administration experience in lieu of a degree. A current Security+, Server+, Microsoft Server, or equivalent certification may be considered in lieu of degree.

Skills

• Knowledge of Liebherr International IT security standards.
• Experience with networking and computer systems.
• Ability to diagnose and troubleshoot hardware and software issues.
• Proficiency in MS-SQL, Nutanix, VMware, Hyper-V, and Veeam.
• Understanding of data center management and virtualization.
• Strong communication and problem-solving skills.
• Ability to manage maintenance contracts and service providers.
• Knowledge of enterprise storage solutions and backup/recovery protocols.
• Experience with database administration and management.
• Ability to lead cross-functional teams and collaborate with external vendors.

Benefits

• Comprehensive benefits package including major medical, dental, and vision insurance, 401K plan with company match, paid vacation and personal days, and competitive salary.
• Secure work environment.
• Opportunities for professional development and advancement.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.
• Occasional travel domestically and internationally.

Contact

To apply, please visit our online career portal. For any questions, please contact Thomas Steele at lus-recruiting@liebherr.com.