IT Systems Administrator-Level 1 - Associate (0 - 5 Years)

About the role

The End-User Device Deployment Technician is responsible for the provisioning, configuration, deployment, and lifecycle management of end-user computing devices across the organization. This role ensures a superior end-user experience by delivering timely, accurate, and high-quality technology solutions aligned with enterprise standards. This position involves installing, configuring, and maintaining computing infrastructure and operating systems in support of business processes.

Responsibilities

• Track and maintain accurate asset records within the CMDB, including device assignments, transfers, and decommissions.
• Provide hands-on technical assistance during device deployments, hardware refreshes, and new hire onboarding.
• Perform pre- and post-deployment validation to confirm devices meet functional and compliance requirements.
• Create and maintain accurate deployment records, procedures, and knowledge base articles.
• Identify opportunities to streamline deployment processes and improve end-user satisfaction.
• Maintain, manage, inventory, and provision end-user devices and Starlink equipment during storm restoration efforts.

Requirements

• Education: High school diploma or equivalent.
• Experience: 1–3 years of experience in end-user computing, desktop support, or IT field services.
• Technical Skills: Familiarity with Windows OS, macOS, and iOS device management. Experience with MDM/UEM platforms (e.g., Intune, JAMF, or equivalent). A strong understanding of hardware components and peripheral connectivity is required.

Qualifications

• Associate's degree in IT or a related field.
• Experience with ServiceNow or equivalent CMDB/ticketing platforms.
• Familiarity with UPS Enterprise Shipping/Tracking and Management.
• Knowledge of enterprise imaging and deployment tools.
• Experience with Active Directory.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Compensation is commensurate with experience.

Schedule

This role is currently scheduled for Onsite in Coral Gables, Florida.

Contact Information

To learn more about this opportunity or to apply, please visit our website or contact our Benefits Department at [email protected] or 804-523-8228.