IT Systems Administrator (Associate or Senior Level)

Position Scope

The IT Systems Administrator is responsible for providing technical support and maintaining the organization’s technology infrastructure. This position serves as the primary point of contact for employees experiencing hardware, software, network, and system-related issues while also supporting the implementation and maintenance of company technology solutions.

Company Overview

At Lykos Energy, we are a trusted leader in the energy sector, specializing in BESS. Our expert team provides nationwide solutions, with a strong emphasis on safety and precision in every project. Through a comprehensive approach, we ensure thorough planning and seamless execution to maximize performance, efficiency, and long-term sustainability in energy storage systems.

Essential Job Duties and Responsibilities

• Provide day-to-day technical support for employees regarding hardware, software, network, and system issues.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
• Respond to help desk tickets and provide timely issue resolution.
• Absorb password resets, account access, and software troubleshooting requests.
• Support remote employees and field personnel with technology needs.
• Manage user accounts, permissions, and access within company systems.
• Maintain and administer Microsoft 365, email systems, and collaboration tools.
• Aid with system updates, software deployments, and patch management.
• Monitor system performance and identify opportunities for improvement.
• Support data backup and recovery processes.
• Configure, deploy, and maintain company laptops, desktops, tablets, and mobile devices.
• Track IT inventory and technology assets.
• Cook up equipment purchases, repairs, and replacements.
• Absorb employee onboarding and offboarding technology setup.
• Aid with network connectivity, Wi-Fi, and office infrastructure.
• Support printers, conference room technology, and communication systems.
• Work with third-party vendors and service providers when necessary.
• Help maintain cybersecurity standards and best practices.
• Document IT procedures, troubleshooting guides, and system configurations.
• Recommend technology improvements that increase efficiency and reliability.
• Absorb assistance with software implementations and technology projects.
• Provide basic employee training on systems and technology tools.

Education and Work Experience

• Associate Level: 0–3 years of IT support, systems administration, or related experience.
• Mid-Level: 3–6 years of systems administration experience.
• Senior Level: 6+ years of experience managing enterprise infrastructure, networks, security, and strategic IT initiatives.

Knowledge, Skills, and Abilities

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the goal of zero injuries.
• Experience supporting construction, industrial, or field-based organizations.
• Knowledge of mobile device management (MDM) solutions.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and work independently.

Why Join Us?

• Competitive pay with ongoing performance review and merit increase
• 401(k) with Competitive Company Match
• Medical, Dental, and Vision insurance
• Parental Leave
• Health Savings Account with Employer Contribution
• Paid Time Off, Paid Holidays, Bereavement Leave
• Employee/family focused culture

Accessibility

If you need accommodation as part of the employment process, contact [email protected].

Equal Employment Opportunity

The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also Lykos Energy policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Pre-Employment Screening

The Position may be subject to pre-employment screening, which may include background check and drug testing.