IT Systems Administrator

About the Role

Join ProMach as a Systems Administrator who thrives on challenges, enjoys traveling to different manufacturing sites, and is passionate about modernizing and stabilizing IT infrastructure. In this role, you’ll evaluate, standardize, and support systems across multiple facilities, serving as a technical lead for projects involving Windows Server, Active Directory, VMware, Hyper-V, and network infrastructure. You’ll address security directives, document processes, and provide end-user support while collaborating with IT leadership to drive lasting improvements in a dynamic IT landscape.

Responsibilities

• Monitor system and infrastructure performance, identifying risks, gaps, and opportunities for modernization.
• Provide detailed technical requirements for IT upgrade projects, including compatibility checks, security compliance, and downtime minimization strategies.
• Lead technical execution of projects involving Windows Server, Active Directory, VMware, Hyper-V, network infrastructure, and patch automation.
• Support and maintain LAN/WAN networks, firewalls (SonicWall preferred), switches, routers, VPNs, and wireless access points.
• Manage server virtualization, storage, backup, and disaster recovery systems.
• Implement and monitor patch management using N-able/N-central, ensuring timely updates across all systems and endpoints.
• Create and enforce patch management policies, ensuring security patches are applied within seven days of release.
• Conduct regular audits to verify compliance with patching policies and remediate security issues.
• Participate in change control, maintenance scheduling, and contingency planning to minimize user disruption.
• Collaborate with IT leadership to standardize and document configurations, procedures, and site-specific nuances.
• Administer M365 groups, identity management, SharePoint, and Teams.
• Provide end-user support, focusing on uptime, escalation resolution, and exceptional customer service.
• Promote and enforce IT best practices at each site, guiding and educating users with clarity and professionalism.
• Maintain accurate system diagrams, Standard Operating Procedures (SOPs), and runbooks for continuity and knowledge transfer.
• Train and mentor junior IT staff.

Requirements

• 7+ years of progressive experience in user support, systems administration, network management, and virtualization.
• Proficiency with Windows Server 2012–2025, Active Directory, Group Policy, and DNS/DHCP.
• Experience with VMware vSphere and/or Hyper-V administration.
• Strong network experience, including switching, routing, and firewalls (SonicWall preferred).
• Hands-on experience with N-able/N-central or similar patch and automation platforms.
• Familiarity with ServiceNow or comparable IT service management (ITSM) systems.
• Excellent troubleshooting, documentation, and customer communication skills.
• Travel up to 25%.

Qualifications

What will set you apart:

• A natural IT detective mindset, enjoying root-cause analysis over superficial fixes.
• Experience modernizing outdated infrastructure and transforming unstable networks into supportable systems.
• Hands-on experience with N-able/N-central, ServiceNow, and SonicWall.
• Ability to balance empathy for end users with technical precision.
• M365/Azure experience or certifications.
• Capacity to maintain humor and curiosity while troubleshooting complex challenges.

Certifications such as MCSA/MCSE, VMware VCP, or Network+/Security+ are preferred.

Benefits

• Comprehensive medical and dental programs.
• Life insurance.
• Generous paid time off program.
• Retirement savings plan with company match.
• Immediate eligibility for benefits on the first day of employment.

ProMach offers an open, communicative environment that fosters individual initiative and career growth. As a ProMach employee, you’ll enjoy the rewards and opportunities of a large, globally competitive organization with the entrepreneurial culture of a fast-paced, smaller company.