IT Systems Administrator

Essential Duties & Responsibilities

• Serve as the primary point of contact for IT support across Charleston and Orangeburg office locations.
• Provide hands-on support for employees experiencing hardware, software, network, printing, phone, and connectivity issues.
• Troubleshoot desktop, laptop, mobile device, and peripheral issues for office and field personnel.
• Manage employee onboarding and offboarding, including workstation setup, permissions, access management, and device deployment.
• Maintain a high level of customer service and responsiveness to employee needs.
• Administer and maintain the company’s Microsoft 365 environment, including:
• Microsoft Exchange
• Teams
• SharePoint
• OneDrive
• User licensing and permissions
• Manage security settings, MFA, email security, and user access protocols.
• Support collaboration tools and file management best practices.
• Oversee day-to-day management of company networks, internet connectivity, firewalls, wireless infrastructure, and system performance across both offices.
• Coordinate and maintain hardware including computers, printers, phones, conference room technology, and mobile devices.
• Manage backup systems, disaster recovery readiness, and business continuity processes.
• Maintain IT documentation, system inventories, and network records.
• Implement and maintain cybersecurity best practices to protect company systems and data.
• Endpoint protection
• Patching
• MFA
• Password standards
• User access controls
• Monitor for system vulnerabilities and suspicious activity.
• Coordinate with outside cybersecurity or specialty vendors as needed.
• Manage relationships with outside technology vendors, internet providers, phone systems, and specialty IT consultants.
• Serve as primary liaison for escalated issues requiring external support.
• Evaluate and recommend technology improvements that support business growth and efficiency.
• Maintain software licensing and technology-related contracts.
• Support business-critical software platforms used by Jennings Mechanical, including accounting, project management, estimating, payroll, and operational systems.
• Partner with leadership and department managers to improve workflows and identify technology solutions.
• Aid in reporting, integrations, and system optimization.
• Develop and maintain a scalable IT roadmap to support company growth.
• Recommend annual technology budgets, hardware replacement cycles, and software investments.
• Identify opportunities to improve efficiency, security, and operational performance through technology.

Requirements

• 3+ years of progressively responsible IT experience required.
• Experience independently supporting small to mid-sized business environments strongly preferred.
• Strong experience with Microsoft 365 administration required.
• Working knowledge of:
• Windows operating systems
• Networking, firewalls, VPNs, and wireless systems
• Cybersecurity best practices
• Cloud-based environments and SaaS applications
• Hardware deployment and troubleshooting

Skills

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple competing priorities in a fast-paced environment.
• Ability to travel occasionally between Charleston and Orangeburg offices.