IT Systems Administrator - Applications

KEY RESPONSIBILITIES

• Deploy, configure, maintain, and support Firm-facing applications across the environment. Ensure applications remain stable, high-performing, and aligned with vendor-supported versions and Firm standards.
• Plan, test, and execute application updates and patches. Maintain a regular cadence for application updates and patching, coordinating with System Administrators to ensure compatibility with underlying systems.
• Maintain working knowledge of assigned applications, including release cycles, feature updates, licensing, and known issues. Engage with vendors as needed for support, escalation, and roadmap awareness.
• Provide Tier 2 and Tier 3 escalation support for application-related issues. Troubleshoot complex problems, identify root causes, and coordinate resolution across IT teams as required.
• Work with System Administrators to ensure applications are properly integrated with core services such as identity, storage, and network resources. Define requirements and participate in implementation of supporting systems.
• Identify, assess, and remediate vulnerabilities within the Firm’s systems, including applications, operating systems, and infrastructure equipment – work with appropriate System administrators to resolve vulnerabilities within the Firm’s technical environment.
• Automation & Deployment Efficiency> Develop and maintain deployment methods using endpoint management and scripting tools (e.g., Intune, PowerShell) to standardize application delivery and reduce manual effort.
• Documentation & Change Management> Create and maintain documentation for application configurations, deployment procedures, and support processes. Follow established change management practices for all production updates.

KEY SKILLS

• Experience administering and supporting business applications in a professional environment.
• Proficiency with application deployment, packaging, and update management.
• Working knowledge of Microsoft 365, document management systems (e.g., iManage), and other Firm-critical platforms.
• Experience with endpoint management tools (e.g., Intune) and scripting (e.g., PowerShell).
• Strong troubleshooting and problem-solving skills across application and system interactions.
• Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel.

MINIMUM QUALIFICATIONS

• Minimum of three years of related experience in an IT environment, with demonstrated experience in application administration or systems support.
• A combination of experience, education, and certifications to demonstrate proficiency in application management, system interactions, and troubleshooting.
• Proficiency in Microsoft Office Suite, Windows Operating Systems, Adobe, and other similar technologies.
• Must be able to read, comprehend, and follow written and verbal instructions.
• Must be a self-starter, capable of independently learning new systems.
• Available to work overtime as needed and approved by supervisor.
• Available to travel as needed.
• Valid driver’s license.