IT Applications Administrator

Job Summary

In this role, you will monitor and triage issues across a wide variety of IT applications and technology platforms, including Infor M3 and Infor-related applications, modules, and custom applications. You'll collaborate with cross-disciplinary teams, stakeholders, and provide production support.

Responsibilities

• Monitor and triage issues across various IT applications and technology platforms.
• Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected.
• Document company systems and Infor functional analysis and resolution steps.
• Update Freshservice Knowledge Base for future reference.
• Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice.
• Immediately triage and respond to incoming tickets, moving them to personal queue or other queues.
• Maintain appropriate status on open Incidents and provide summarized notes on resolution steps.
• Escalate with Production Support teams if low-priority issues are deemed severe.
• Follow Production Support Service Level Objectives (SLOs).
• Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor-related applications, modules, and custom applications.
• Provide Production Support for company systems, including Infor M3, Infor-related applications, modules, and custom applications.
• This may involve unplanned after-hours and weekend support.
• Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Design, program, test, debug, implement, and document program logic.
• Organize data files and prepare flowcharts of data movement.
• Document procedures and operation methods.
• Prepare instructional material for users and complete user training.
• Analyze documents, files, and reports related to workflows.
• Analyze and develop solutions by evaluating specifications and creating workflow.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• Minimum two years of experience in related field.
• Previous experience with Infor M3 (Food & Beverage) is preferred but not required.
• Experience with Sage Software, AS/400 Applications, .Net Applications.
• Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications.
• Experience with all phases of the SDLC.
• Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
• Ability to effectively communicate with individuals on all levels throughout the organization.
• Excellent planning, time-management, organization, and prioritization skills.
• Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.
• Familiar with standard Business & IT concepts, practices, and procedures.
• Willing to perform variety of tasks.
• Experience within manufacturing environments, specifically process manufacturing.
• Ability to work a low volume, rotating on-call schedule.
• Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, and accountabilities.
• Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Qualifications

• Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues, and vendors.
• Demonstrate intellectual curiosity and desire to learn.
• Adapt to modifications and changes to project plans and/or marketing plans, demonstrating flexibility to implement new strategies, content, and/or methodologies to accommodate changes.
• Embrace the values of quality, integrity, and mutual success through teamwork.
• Driven, self-motivated, and always looking for ways to improve current marketing efforts.

Skills

• SEO principles to maximize copy's reach.
• Knowledge of standard Business & IT concepts, practices, and procedures.
• Experience with all phases of the SDLC.
• Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
• Excellent planning, time-management, organization, and prioritization skills.
• Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.
• Strong written communication skills and knowledge to tailor messages to the appropriate audience.
• Capacity to develop strong working relationships.
• Relay information clearly and efficiently, both orally and in writing.
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar.
• Proficient with Microsoft Office applications.
• Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, and accountabilities.
• Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Benefits

• Privately held, family-owned (three generations) business which operates with a mentality of what should be done versus shareholder requirements.
• Excellent health and welfare benefits including but not limited to medical, dental, vision, disability, and a variety of voluntary benefit options.
• 401(k) benefits with annual company match for eligible employees.
• Professional and personal development programs including Career and Learning Paths providing opportunities for advancement.