IT Support Technician Supervisor

About the role

Ensures compliance with HIPAA and utilizes tools and technologies for efficient management of resources. Oversees orientation and training of new departmental employees, ensuring documentation and necessary resources are available. Oversees staff development, conducts performance evaluations, and resolves conflicts between staff. Conducts interviews and provides hiring recommendations to management. Develops and maintains relationships with other teams to ensure a collaborative and supportive work environment. Follows up with dissatisfied customers to resolve problems and improve customer service. Monitors departmental procedures and ensures smooth operations. Oversees work queues to ensure timely processing based on departmental objectives. Creates the weekly schedule and approves PDO requests, ensuring adequate staffing for daily shifts. Assists the departmental manager in special projects to improve the quality of departmental operations. Provides back-up support to the department manager for escalations and meetings. Communicates to staff and disseminates information regarding current and future events, presenting reports and statistics as needed.

Responsibilities

• Communicates to staff and disseminates information regarding current and future events, presenting reports and statistics as needed.
• Monitors departmental procedures and ensures smooth operations.
• Oversees work queues to ensure timely processing based on departmental objectives.
• Creates the weekly schedule and approves PDO requests, ensuring adequate staffing for daily shifts.
• Assists the departmental manager in special projects to improve the quality of departmental operations.
• Provides back-up support to the department manager for escalations and meetings.
• Follows up with dissatisfied customers to resolve problems and improve customer service.
• Develops and maintains relationships with other teams to ensure a collaborative and supportive work environment.
• Conducts interviews and provides hiring recommendations to management.
• Oversees orientation and training of new departmental employees, ensuring documentation and necessary resources are available.
• Oversees staff development, conducts performance evaluations, and resolves conflicts between staff.
• Ensures compliance with HIPAA and utilizes tools and technologies for efficient management of resources.

Requirements

• Ability to communicate in an efficient, professional manner, and to diffuse angry customers and resolve conflicts
• Ability to think creatively and formulate new ideas to improve processes within the department
• Ability to multi-task and complete several projects on a given deadline
• Knowledge and ability to understand and achieve departmental goals
• Able to logically read and comprehend technical manuals and instructions
• Understands Client/Server, Web and Mainframe architectures
• Familiar with public and private cloud infrastructure, virtualization, relational database use and design, mobile applications, data security, end user devices, operating systems, and networking
• Effective verbal and written communication skills
• Capable of solving problems quickly and accurately
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook), Microsoft Project, and Microsoft Windows
• Information Technology
• Healthcare Operations
• Working knowledge of ServiceNow Application
• Familiarity with a variety of System, Utility, and Application Software
• Associate
• Bachelor's
• Field Of Study N/A
• 1+ experience with management information systems department
• 1+ healthcare experience

Qualifications

• Two of the following valid IT related certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA, ISC2 CC, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Skills

• Ability to communicate in an efficient, professional manner, and to diffuse angry customers and resolve conflicts
• Ability to think creatively and formulate new ideas to improve processes within the department
• Ability to multi-task and complete several projects on a given deadline
• Knowledge and ability to understand and achieve departmental goals
• Able to logically read and comprehend technical manuals and instructions
• Understands Client/Server, Web and Mainframe architectures
• Familiar with public and private cloud infrastructure, virtualization, relational database use and design, mobile applications, data security, end user devices, operating systems, and networking
• Effective verbal and written communication skills
• Capable of solving problems quickly and accurately
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook), Microsoft Project, and Microsoft Windows
• Information Technology
• Healthcare Operations
• Working knowledge of ServiceNow Application
• Familiarity with a variety of System, Utility, and Application Software

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, whole person well-being resources, mental health resources and support, pet benefits, career development, and more.

Pay

$54,680.66 - $101,717.57

Schedule

Full time, Shift Day (United States of America)

Physical Requirements

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