IT Support Technician – Site Systems
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only if posting has real specific content. We have content: About the role (description of TerraPower and role). Responsibilities (list). Requirements (maybe "Key Qualifications and Skills" includes minimum qualifications). Skills (maybe separate). Benefits (listed). Pay (salary range). Schedule (maybe not present; there is no schedule info besides after-hours as needed, but not explicit schedule like full-time, shift. Could include "Schedule" only if present; not explicit. Might omit.
We must not include boilerplate like EEO, export control, etc. Also remove duplicated lines, navigation, legal, application instructions. Keep substantive info.
We need to preserve all substantive info; not invent or summarize away detail. So we need to include details like location (Kemmerer, WY), after-hours support, etc.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule (if present). We can combine Qualifications and Skills maybe but better separate if content.
Let's extract:
About the role: The first paragraph about TerraPower mission and then description of IT Support Technician – Site Systems role: joining IT team, Microsoft-centric environment, assisting users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies, specialized engineering software, Office365, laptop hardware, networking appliances and peripherals. Must work fast-paced, after-hour support, maintain strong customer service. Additional designated work based on experience, interests, strengths. Position based on site of active live construction project, broader scope of technical ownership and autonomy than typical desktop support. Work closely with on-site leadership to translate emerging technical needs into practical solutions. Trusted with latitude to make independent technical decisions, communicate risks/trade-offs to central IT leadership, help determine when to formalize/migrate solutions. That's about the role.
Responsibilities: The bullet list after "Responsibilities". It's a long paragraph with many items separated by periods. We need to convert to list items. Let's parse:
- Handling escalated tickets.
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.
- Active Directory Account maintenance.
- PC Lifecycle Management.
- Inventory Receiving, Management & Tracking.
- Provide onsite support during normal hours, after-hours as needed.
- Familiar with Jira ticketing system.
- Hosting on-site IT Orientation for new employees.
- Basic Audio\Visual support.
- Support office and active construction environment
- Partner directly with on-site construction leadership to gather, translate, and prioritize technical requirements as they emerge — often without formal specifications — across a broad range of systems and technologies (e.g., network infrastructure and connectivity, physical security/access systems, and specialized engineering or construction software).
- Diagnose and resolve connectivity and infrastructure issues across varied, and at times non-standard, network environments and topologies encountered in an active construction setting.
- Provide support for specialized, site-specific applications used by construction personnel and contractors, developing working familiarity with new tools as they are introduced.
- Serve as the primary technical liaison between the construction site and the central/corporate IT systems team, coordinating on standardization, escalations, and infrastructure planning.
- Exercise independent judgment to design and implement interim solutions for site-specific needs that fall outside documented processes or standard support scope, clearly communicating associated risks and trade-offs to leadership, and driving toward standardized or centrally supported solutions when appropriate.
- Translate complex infrastructure and architectural constraints into clear, practical guidance for non-technical staff and leadership (for example, explaining why a virtual desktop environment may behave differently than a locally installed application).
- Operate with a significant degree of autonomy and elevated system access appropriate to the demands of the site, exercising sound judgment and accountability for the solutions implemented.
We'll list each as
- .
Requirements: Might be "Minimum 2 years combined relevant IT\Customer Service experience and a H.S. diploma; CompTIA A+ certification, A.A. or H.S. degree preferred. For this role, 4+ years is strongly preferred, with meaningful hands-on experience in networking and systems administration rather than desktop support alone." That's more qualifications.
Qualifications and Skills: The section "Key Qualifications and Skills" includes many bullet-like sentences. We need to separate into Requirements (maybe minimum) and Skills (preferred). But we can treat "Key Qualifications and Skills" as Requirements (or Qualifications). Then "Qualifications and Skills (Nice to have, equivalent experience or willing to learn)" as Skills (nice to have). However the instruction says use headings: Requirements, Qualifications, Skills. We can decide: Requirements = minimum qualifications; Qualifications = key qualifications and skills; Skills = nice to have.
Let's extract:
Minimum 2 years combined relevant IT/Customer Service experience and a H.S. diploma; CompTIA A+ certification, A.A. or H.S. degree preferred. For this role, 4+ years is strongly preferred, with meaningful hands-on experience in networking and systems administration rather than desktop support alone.
Embody Terra Power's guiding principles.
The successful candidate will possess a high degree of trustworthiness and integrity, communicate openly and display respect and a desire to foster teamwork.
Able to quickly learn and implement new concepts, highly adaptable proven problem solver who is calm in stressful situations and able to think through situations to find the best outcome.
Excellent interpersonal and organizational skills.
Proactive in finding areas within our process that can be improved and making these suggestions to the team.
Rapid deployment imaging technologies MDT and SCCM
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
Candidates for this role should have advanced, hands-on experience with wireless network design and troubleshooting, VPN, and site-to-site connectivity — this goes beyond a general/foundational understanding.
A general understanding of modern Information Security principles and practices.
Experience with a commercial ticketing system JIRA.
An understanding of desktop and laptop hardware.
Office 365 applications and their use in a corporate environment.
Prior tenure working on active construction site and construction safety awareness desired.
Experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., Citrix, VMware Horizon, Azure Virtual Desktop) and the ability to clearly explain their capabilities and limitations to end users.
Demonstrated ability to work independently in ambiguous situations, exercise sound judgment, and transparently communicate trade-offs and risk to leadership and stakeholders.
Strong cross-functional collaboration skills, with demonstrated success coordinating between on-site/field operations and central or corporate IT teams.
That's a lot; we can list as
- .
Then "Qualifications and Skills (Nice to have, equivalent experience or willing to learn)" includes:
- Experience troubleshooting satellite internet (VSAT) connectivity and other non-standard/remote-site connectivity solutions.
- Familiarity with, or the demonstrated ability to rapidly learn, construction management software and 3D/engineering modeling tools (e.g., SmartPlant 3D / SP3D).
- Experience with physical security/access control (badging) systems and their integration with IT network infrastructure.
- Prior experience in an elevated or senior-level IT support/systems role, ideally within a construction, industrial, or remote/field site environment.
- Comfortable being granted elevated system permissions and being held accountable for decisions made regarding site-level technical solutions.
We'll list as Skills.
Benefits: The bullet list after "Benefits:" includes:
- Competitive Compensation
- Salary, eligible to participate in discretionary short-term incentive payments
- Comprehensive Medical and Wellness Benefits
- Medical
- Vision
- Dental
- Life and Disability
- Gender Affirmation Benefits
- Parental Leave
- 401k Plan
- Generous Paid Time Off (PTO)
- 21 days of annually accrued PTO
- Generous Holiday Schedule
- 10 paid holidays
- Relocation Assistance
- Professional and Educational Support Opportunities
We need to preserve all substantive info. We'll format as list items; maybe nested lists for sub-items.
Pay: Salary Range: $80,335 - $104,332. Also note: "Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications experience. This range is specific to Kemmerer, WY." We'll include that as prose.
Schedule: Not explicitly given; there is mention of after-hours as needed, but not a schedule like full-time, shift. Could we create a Schedule section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Schedule not stated explicitly; we might omit Schedule section.
We must not include boilerplate like EEO, export control, etc. Also remove duplicated lines, navigation, legal, application instructions. The TerraPower Career and Benefits information URL maybe considered application instructions? It's a link; we should drop it as it's likely application instruction. Also remove "Job Functions: Job Functions are physical actions..." that's boilerplate; we should drop.
Also remove "TerraPower's technology is controlled for export..." etc.
Now produce HTML fragment.
Structure:
About the role
... prose ...
Responsibilities
- ...
...
Requirements
... maybe combine minimum years etc as prose? But we have list items for qualifications; maybe we treat Requirements as the minimum years etc as prose, and Qualifications as list of key qualifications. However we have a lot of content that could be list. The instruction: Use
- for any list of duties/requirements/benefits. So if we have a list of requirements, we should use list. The "Minimum 2 years..." is not a list but could be a sentence. We'll put as
.
Then
Qualifications
list of key qualifications and skills.
Skills
list of nice-to-have.
Benefits
list.
Pay
... salary range etc.
We must not repeat job title as heading. Good.
Now craft the About the role paragraph: combine description.
Let's write:
TerraPower is a nuclear technology company based in Bellevue, Washington, working to raise living standards globally through affordable, secure, and environmentally friendly nuclear energy and medical isotope innovations. Founded in 2006 by Bill Gates and like‑minded visionaries, the company aims to be a world leader in new nuclear technologies while developing innovators and future leaders in the nuclear field. TerraPower is seeking highly motivated, forward‑thinking professionals to focus on advanced nuclear reactor R&D and influence change in the nuclear power landscape, including the critical production of medical isotopes. The IT Support Technician – Site Systems role joins the IT team in a Microsoft‑centric environment, assisting TerraPower users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies—including specialized engineering software, Microsoft Office 365, laptop hardware, networking appliances and peripherals. The position requires working in a fast‑paced environment, being available for after‑hour support, and maintaining strong, professional customer service. Additional work is assigned based on experience, interests, and strengths. Because the role is based on an active, live construction project, it entails a broader scope of technical ownership and autonomy than a typical desktop support position, involving close collaboration with on‑site leadership to translate emerging technical needs into practical solutions, exercising independent judgment, and communicating risks and trade‑offs to central IT leadership.
That seems comprehensive.
Now Responsibilities list: we need to ensure each item is a separate - . Let's list them as extracted.
I'll produce list items:
- Handling escalated tickets.
- Util
for prose. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule (if present). We can combine Qualifications and Skills maybe but better separate if content. Let's extract: About the role: The first paragraph about TerraPower mission and then description of IT Support Technician – Site Systems role: joining IT team, Microsoft-centric environment, assisting users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies, specialized engineering software, Office365, laptop hardware, networking appliances and peripherals. Must work fast-paced, after-hour support, maintain strong customer service. Additional designated work based on experience, interests, strengths. Position based on site of active live construction project, broader scope of technical ownership and autonomy than typical desktop support. Work closely with on-site leadership to translate emerging technical needs into practical solutions. Trusted with latitude to make independent technical decisions, communicate risks/trade-offs to central IT leadership, help determine when to formalize/migrate solutions. That's about the role. Responsibilities: The bullet list after "Responsibilities". It's a long paragraph with many items separated by periods. We need to convert to list items. Let's parse: - Handling escalated tickets. - Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution. - Active Directory Account maintenance. - PC Lifecycle Management. - Inventory Receiving, Management & Tracking. - Provide onsite support during normal hours, after-hours as needed. - Familiar with Jira ticketing system. - Hosting on-site IT Orientation for new employees. - Basic Audio\Visual support. - Support office and active construction environment - Partner directly with on-site construction leadership to gather, translate, and prioritize technical requirements as they emerge — often without formal specifications — across a broad range of systems and technologies (e.g., network infrastructure and connectivity, physical security/access systems, and specialized engineering or construction software). - Diagnose and resolve connectivity and infrastructure issues across varied, and at times non-standard, network environments and topologies encountered in an active construction setting. - Provide support for specialized, site-specific applications used by construction personnel and contractors, developing working familiarity with new tools as they are introduced. - Serve as the primary technical liaison between the construction site and the central/corporate IT systems team, coordinating on standardization, escalations, and infrastructure planning. - Exercise independent judgment to design and implement interim solutions for site-specific needs that fall outside documented processes or standard support scope, clearly communicating associated risks and trade-offs to leadership, and driving toward standardized or centrally supported solutions when appropriate. - Translate complex infrastructure and architectural constraints into clear, practical guidance for non-technical staff and leadership (for example, explaining why a virtual desktop environment may behave differently than a locally installed application). - Operate with a significant degree of autonomy and elevated system access appropriate to the demands of the site, exercising sound judgment and accountability for the solutions implemented. We'll list each as
- .
Then "Qualifications and Skills (Nice to have, equivalent experience or willing to learn)" includes:
- Experience troubleshooting satellite internet (VSAT) connectivity and other non-standard/remote-site connectivity solutions.
- Familiarity with, or the demonstrated ability to rapidly learn, construction management software and 3D/engineering modeling tools (e.g., SmartPlant 3D / SP3D).
- Experience with physical security/access control (badging) systems and their integration with IT network infrastructure.
- Prior experience in an elevated or senior-level IT support/systems role, ideally within a construction, industrial, or remote/field site environment.
- Comfortable being granted elevated system permissions and being held accountable for decisions made regarding site-level technical solutions.
We'll list as Skills.
Benefits: The bullet list after "Benefits:" includes:
- Competitive Compensation
- Salary, eligible to participate in discretionary short-term incentive payments
- Comprehensive Medical and Wellness Benefits
- Medical
- Vision
- Dental
- Life and Disability
- Gender Affirmation Benefits
- Parental Leave
- 401k Plan
- Generous Paid Time Off (PTO)
- 21 days of annually accrued PTO
- Generous Holiday Schedule
- 10 paid holidays
- Relocation Assistance
- Professional and Educational Support Opportunities
We need to preserve all substantive info. We'll format as list items; maybe nested lists for sub-items.
Pay: Salary Range: $80,335 - $104,332. Also note: "Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications experience. This range is specific to Kemmerer, WY." We'll include that as prose.
Schedule: Not explicitly given; there is mention of after-hours as needed, but not a schedule like full-time, shift. Could we create a Schedule section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Schedule not stated explicitly; we might omit Schedule section.
We must not include boilerplate like EEO, export control, etc. Also remove duplicated lines, navigation, legal, application instructions. The TerraPower Career and Benefits information URL maybe considered application instructions? It's a link; we should drop it as it's likely application instruction. Also remove "Job Functions: Job Functions are physical actions..." that's boilerplate; we should drop.
Also remove "TerraPower's technology is controlled for export..." etc.
Now produce HTML fragment.
Structure:
About the role
... prose ...
Responsibilities
- ... ...
Requirements
... maybe combine minimum years etc as prose? But we have list items for qualifications; maybe we treat Requirements as the minimum years etc as prose, and Qualifications as list of key qualifications. However we have a lot of content that could be list. The instruction: Use
- for any list of duties/requirements/benefits. So if we have a list of requirements, we should use list. The "Minimum 2 years..." is not a list but could be a sentence. We'll put as
. Then
Qualifications
- list of key qualifications and skills.
- . Let's list them as extracted. I'll produce list items: - Handling escalated tickets. - Util
Skills
- list of nice-to-have.
Benefits
- list.
Pay
... salary range etc.
We must not repeat job title as heading. Good. Now craft the About the role paragraph: combine description. Let's write: TerraPower is a nuclear technology company based in Bellevue, Washington, working to raise living standards globally through affordable, secure, and environmentally friendly nuclear energy and medical isotope innovations. Founded in 2006 by Bill Gates and like‑minded visionaries, the company aims to be a world leader in new nuclear technologies while developing innovators and future leaders in the nuclear field. TerraPower is seeking highly motivated, forward‑thinking professionals to focus on advanced nuclear reactor R&D and influence change in the nuclear power landscape, including the critical production of medical isotopes. The IT Support Technician – Site Systems role joins the IT team in a Microsoft‑centric environment, assisting TerraPower users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies—including specialized engineering software, Microsoft Office 365, laptop hardware, networking appliances and peripherals. The position requires working in a fast‑paced environment, being available for after‑hour support, and maintaining strong, professional customer service. Additional work is assigned based on experience, interests, and strengths. Because the role is based on an active, live construction project, it entails a broader scope of technical ownership and autonomy than a typical desktop support position, involving close collaboration with on‑site leadership to translate emerging technical needs into practical solutions, exercising independent judgment, and communicating risks and trade‑offs to central IT leadership. That seems comprehensive. Now Responsibilities list: we need to ensure each item is a separate