IT Support Technician - Second Shift - $1,000 Hiring Bonus

About the role

This role provides technical support and maintains IT systems for a fast-paced domestic and international multi-company organization. CCG is a global leader in the collectibles market, providing third-party authentication and grading services.

Responsibilities

• Answer Help Desk calls and emails, and create tickets to track issues.
• Monitor and resolve support cases submitted via email and web portal.
• Set up and maintain IT asset inventory.
• Facilitate creation and maintenance of IT documentation.
• Afford assistance with coordination of large-scale IT projects.
• Maintain documentation of maintenance work and issues when necessary.
• Provide technical support to local and remote office users as needed.
• Participate in after-hours/on-call support rotation as required.

Requirements

• Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
• Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
• A+ certification or equivalent skill level preferred.
• Proven time management skills with ability to meet urgent and overlapping deadlines.
• High attention to detail and strong organizational skills to manage multiple clients and projects.
• Availability to travel monthly to tradeshows.

Qualifications

• Experience with IT support and troubleshooting.
• Knowledge of Windows, Mac, and standard software solutions.
• Experience with IT asset management and documentation.

Skills

• Strong communication skills.
• Technical proficiency in Windows, Mac, and related software.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and organizational skills.
• Travelability.

Benefits

• $50,000–$60,000 annually, based on experience.
• $1,000 bonus for new employees who start in this role by August 31, 2026.
• Comprehensive benefits including Medical, Vision, and Dental Insurance.
• PTO & Paid Holidays.
• 401(k) retirement plan with company match.

Pay

• $50,000–$60,000 annually, based on experience.

Schedule

• Monday-Friday 6:00 pm - 2:30 am

Contact Information

To apply, please click the "Apply for this Position" button. For more information, contact [Contact Information].

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