IT Support Technician - Orlando, FL

About the role

ICR is looking for an IT Support Technician that will provide end-user support both in-person at their physical work location and remotely to ICR users at sites across the globe.

Essential Duties And Responsibilities

• Provide IT helpdesk support (Tier 1) for end-users on-site and remotely and via email, phone, and chat
• Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
• Create and maintain user accounts, including password reset and access management
• Document common issues, solutions, and procedures to expand team knowledge
• Support the IT infrastructure team including patching, rebooting, and performing physical maintenance
• Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best practices
• Provide on-call support after hours, as required, to support critical operations

Required Skills And Qualifications

• Active Top Secret Security Clearance with SSBI with CI Polygraph
• Requires U.S. Citizenship and full background investigation
• Minimum one (1) year of experience in an IT help-desk environment
• Ability to assess, triage, and resolve common technical issues
• Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
• Strong customer service skills, with the ability to interact with both internal and external customers
• Strong communication skills, both oral and written
• Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date

Desired Skills And Qualifications

• Associate's degree in Information Technology related field
• Experience providing support in an environment with multiple isolated networks
• Experience supporting a Microsoft Windows-based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)
• Experience supporting Linux (RHEL, Ubuntu) workstations and servers
• Experience administering Microsoft Office365
• Experience creating and maintaining VMs in VMWare ESXi/vCenter
• Experience performing switch port changes or basic network switch configuration
• Experience using IT Service Management tracking software
• Hardware repair certification (such as Dell TechDirect)

Physical Requirements

• Ability to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware support.

Work Environment

• This Position Is 100% On‑site In a Secure Facility
• IT Support Technicians Will Regularly Operate Within a Fast‑paced Technical Environment That Includes Multiple isolated enclaves
• VMware virtualized infrastructure
• Windows and Linux mixed‑OS environments
• Enterprise endpoints, printers, scanners, VoIP & Video Teleconferencing (VTC)
• Strict adherence to security controls and access protocols

Pay

• Salary Range: $78,853 - $123,219

Benefits

• Company equity
• Retirement plan
• Company‑paid health care benefits
• Flexible paid time off
• Eligibility for performance‑based raises and bonuses