IT Support Technician II (Shift Rotations)

We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually there is a "Job Summary" then "How Will You Make an Impact?" then "What Will You Do?" then "How Will You Get Here?" etc. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. We need to extract content: - About the role: Could be the Job Summary paragraph: "This position is not eligible for immigration and/or visa sponsorship..." but that's more about eligibility. Also "Job Summary How Will You Make an Impact? In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility..." That's about role. We can put that under

About the role

with

containing that description. - Responsibilities: The "What Will You Do?" section includes core support responsibilities, startup & factory ramp responsibilities, continuous improvement & professional expectations. That's responsibilities. We need to list duties as

• . Could group them? Probably list each bullet. - Requirements: Education & Experience, Language & Skill Requirements, Physical Requirements? Actually those are qualifications/requirements. We'll put under

  Requirements

  maybe include education, experience, certifications, etc. - Skills: Could be under

  Skills

  for language & skill requirements (customer service, communication, etc). Or we could combine. - Benefits, Pay, Schedule: Not provided. So we should not include those sections. - Schedule: The posting mentions "Shifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis". That's schedule info. So we can include a Schedule section. - Benefits: Not mentioned. - Pay: Not mentioned. Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule. We need to ensure we don't repeat job title. No Job ID. We need to remove boilerplate: immigration note, fraud warning, etc. Remove those. We need to preserve all substantive information. Let's extract content. About the role: Combine the sentences: "In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations." Also location: "Location: On-site at our Memphis, TN and Byhalia, MS facilities". Could include location in About the role or maybe separate? Not a heading. We'll include location in About the role paragraph. Responsibilities: List bullet points from "What Will You Do?" sections. Let's extract bullet-like items: Core Support Responsibilities: - Load and verify software packages - Troubleshoot and resolve end-user issues - Install and configure PCs and peripherals - Resolve site-level incident management requests - Populate Knowledge Database and Configuration Management Database where appropriate - Emphasize management of queues and adherence to SLAs and KPIs - Install and configure PCs (imaging) - Troubleshoot basic issues with scanners (MES / SAP RF) - Provide phone-based or remote support for offsite users - Purchase software and hardware via PO process - Administer user accounts using Active Directory - Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets) - Provide maintenance and support of Audio/Visual equipment - Perform baseline support for standard IT applications - Monitor Service Desk queues and resolve tickets in a timely manner - Install, identify, and repair hardware and peripheral components - Simulate or recreate user issues to resolve operating difficulties - Maintain inventory of computer parts and logs of repairs - Provide training and technical assistance to users Startup & Factory Ramp Responsibilities: - Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp - Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments - Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities - Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online - Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones - Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines - Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements Continuous Improvement & Professional Expectations: - Participate in the exchange of ideas and information within the department - Ask questions and encourage input from team members - Provide regular updates to appropriate managers - Identify creative ways to reduce cost and improve efficiency - Drive continuous improvement through trend analysis and metrics - Ensure procedures and work instructions are efficient and not redundant - Demonstrate strong customer service and sense of urgency - Maintain discretion and confidentiality of IT systems and data - Understand and embrace business and IT strategic direction - Follow all corporate, regional, and site security, safety, and health policies We could combine all into one
  • list. Requirements: Education & Experience: "High School diploma and 5-8 years of experience, or equivalent combination of education and experience". Also specific experiences: Active Directory experience, Experience troubleshooting network issues, VLAN's and VPNs, Experience imaging new computer systems, Experience with factory-floor shared devices - label printers & RF scanners, Knowledge of Microsoft applications and utilities, A+ certification desired. Also "Preferred For Startup Environments": Experience supporting manufacturing, factory floor, or warehouse IT, Hands-on experience with new site deployments, refreshes, or large-scale rollouts. Language & Skill Requirements: "Strong customer service and communication skills (verbal and written), Service-oriented attitude with sense of urgency, Ability to work independently and prioritize based on business impact, Time management and analytical troubleshooting skills, Ability to understand basic network and system architecture, Willingness to provide on-call support and adapt to startup demands". Those could go under Skills. Physical Requirements: "Prolonged use of computer equipment, Ability to sit or stand for extended periods, Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally, Frequent walking between office and manufacturing floor areas". Could be under Requirements or maybe separate but we have no heading for Physical. Could include under Requirements as part. We'll put Requirements heading with education/experience, certifications, etc. Skills heading with language/skill requirements and maybe physical? But physical is not skill. Could include under Requirements as well. Schedule: "Shifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis". Also mention "Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones". So schedule section. Now produce HTML. We must not include any markdown fences. Just raw HTML. Let's craft.

    About the role

    In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations. Location: On-site at our Memphis, TN and Byhalia, MS facilities.

    Responsibilities

    • Load and verify software packages
    • Troubleshoot and resolve end-user issues
    • Install and configure PCs and peripherals
    • Resolve site-level incident management requests
    • Populate Knowledge Database and Configuration Management Database where appropriate
    • Emphasize management of queues and adherence to SLAs and KPIs
    • Install and configure PCs (imaging)
    • Troubleshoot basic issues with scanners (MES / SAP RF)
    • Provide phone-based or remote support for offsite users
    • Purchase software and hardware via PO process
    • Administer user accounts using Active Directory
    • Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
    • Provide maintenance and support of Audio/Visual equipment
    • Perform baseline support for standard IT applications
    • Monitor Service Desk queues and resolve tickets in a timely manner
    • Install, identify, and repair hardware and peripheral components
    • Simulate or recreate user issues to resolve operating difficulties
    • Maintain inventory of computer parts and logs of repairs
    • Provide training and technical assistance to users
    • Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
    • Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
    • Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
    • Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
    • Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
    • Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
    • Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
    • Participate in the exchange of ideas and information within the department
    • Ask questions and encourage input from team members
    • Provide regular updates to appropriate managers
    • Identify creative ways to reduce cost and improve efficiency
    • Drive continuous improvement through trend analysis and metrics
    • Ensure procedures and work instructions are efficient and not redundant
    • Demonstrate strong customer service and sense of urgency
    • Maintain discretion and confidentiality of IT systems and data
    • Understand and embrace business and IT strategic direction
    • Follow all corporate, regional, and site security, safety, and health policies

    Requirements

    High School diploma and 5-8 years of experience, or equivalent combination of education and experience.

    • Active Directory experience
    • Experience troubleshooting network issues, VLANs and VPNs
    • Experience imaging new computer systems
    • Experience with factory-floor shared devices - label printers & RF scanners
    • Knowledge of Microsoft applications and utilities
    • A+ certification desired
    • Preferred for startup environments: Experience supporting manufacturing, factory floor, or warehouse IT
    • Preferred for startup environments: Hands-on experience with new site deployments, refreshes, or large-scale rollouts
    • Physical requirements: Prolonged use of computer equipment; ability to sit or stand for extended periods; ability to lift up to 25 lbs regularly and up to 50 lbs occasionally; frequent walking between office and manufacturing floor areas

    Skills

    • Strong customer service and communication skills (verbal and written)
    • Service-oriented attitude with sense of urgency
    • Ability to work independently and prioritize based on business impact
    • Time management and analytical troubleshooting skills
    • Ability to understand basic network and system architecture
    • Willingness to provide on-call support and adapt to startup demands