IT Support Technician I (6 MONTHS CONTRACT)

About the role

Are you passionate about technology and enjoy helping others solve problems? Newly Weds Foods is looking for a motivated and customer-focused IT Support Technician I to join our growing IT Service Delivery & Support team. This role serves as an entry-level technical resource responsible for supporting corporate users, warehouse operations, manufacturing environments, and remote employees throughout the organization. The IT Support Technician I provides Tier 1 and Tier 2 support for end-user technologies, supports IT service management processes, assists with device provisioning and lifecycle management, and delivers exceptional customer service through in-person, remote, and walk-up support channels. This role is on-site based out of our Chicago campus location.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, and approved business applications.
• Respond to incidents and service requests through the corporate ticketing platform.
• Document all troubleshooting activities, resolutions, and communications within the ticketing system.
• Escalate complex issues to senior IT resources while maintaining ownership and communication with the end user.
• Deliver professional customer service while maintaining service level expectations.
• Configure and deploy laptops, desktops, monitors, docking stations, mobile devices, and peripherals.
• Support conference room technology, Microsoft Teams, Outlook, OneDrive, SharePoint, and related collaboration tools.
• Assist in supporting warehouse and manufacturing technology environments.
• RF Scanning and warehouse printing solutions
• Support mobile device enrollment, configuration, and troubleshooting.
• Follow established Incident Management, Service Request, and Change Management procedures.
• Prioritize requests appropriately based on business impact and urgency.
• Support technology refreshes, hardware deployments, go-lives, site integrations, and IT rollouts.
• Assist with equipment staging, imaging, testing, and deployment activities.

Required Qualifications

• Bachelor's degree required in Information Technology, Computer Science, Information Systems, Computer Engineering, or related technical discipline.
• 0 to 3 years of experience in Information Technology, Help Desk, Desktop Support, End User Services, or Technical Support.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Strong customer service and communication skills.

Preferred Qualifications

• Ability to work independently and within a team-oriented environment.
• Warehouse IT support
• Corporate IT support services
• Help Desk or IT Service Desk operations
• Microsoft 365 administration and troubleshooting
• Microsoft Intune and Mobile Device Management (MDM)
• Enterprise ticketing systems
• Barcode scanners and warehouse technologies
• Handheld mobile devices
• VPN troubleshooting
• Active Directory or Entra ID
• Remote support platforms
• Asset management systems
• ITIL or Service Management processes

Benefits

• Gain exposure to enterprise-level technology environments
• Support both corporate and manufacturing operations
• Work with modern Microsoft technologies and IT tools
• Learn from experienced IT professionals and grow your career
• Make a meaningful impact across a global organization

Pay

Compensation: $50,000 - $62,000 annually